Skip to main content
Must know
  • Waitlisted: a waitlisted registration shows your place in line (#N in line or Spot available) on its own line instead of a status badge, unless your club hides positions.
  • Completed can also mean your club paused the enrollment. A billing badge beside the status tells you when billing is paused, failed or ending.
  • Payment pending means a spot was offered but the charge hasn’t gone through. You have 24 hours to fix it, or the registration is cancelled.
Where to find it. Open Registrations in the family portal. Tiles at the top count your Active and Upcoming registrations. Rows are ordered with Payment pending first, then waitlisted, Requirements pending, Active and Upcoming (soonest first), Completed, and Cancelled (most recent first). Waitlisted. A waitlisted registration has no status badge. It shows a line reading Waitlisted with #3 in line (for example) or a green Spot available, meaning your athlete is within the open seats and about to move up. A single-session request shows its place in that session’s line. If your club hides positions, the line reads only Waitlisted. So does a program line when your athlete has also asked for specific sessions of that program. See Where can I see my athlete’s place on a waitlist?. Payment pending. Only a full-program waitlist leads here, never a single-session request. The Status filter calls this Waitlist payment pending.
  • If the first charge fails, an amber banner appears at the top of the family portal with your deadline and an Add Payment Method button. The dialog shows the exact amount to be charged.
  • You have 24 hours, and Uplifter also retries your card automatically. When it works, the banner turns green and the row moves to Active or Upcoming.
  • If the window ends first, the registration is cancelled, you are notified and the spot is released (it goes to the next family automatically only if the club turned on automatic promotion for that program).
Billing badges. A second badge can sit beside any status when the recurring charge isn’t simply running: Billing paused until [date] (or Billing paused), Payment failed, Billing ended, or Ends at the period end. So a registration can read Active while billing is paused or failing. Want to cancel or leave a waitlist? Only your club can do that; see cancelling or leaving a waitlist. Related: How do I view and track my athletes’ registrations? · Where can I see my athlete’s place on a waitlist? · What do I do if my waitlist payment failed?