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Must know
  • The badges are Active, Upcoming, Completed, Cancelled, Waitlisted, and Payment pending.
  • Payment pending means a waitlist spot opened but the charge hasn’t cleared yet, so the enrollment isn’t final.
Each registration on your Registrations list carries a status badge:
  • Active — the program is under way and your athlete is enrolled for the current dates.
  • Upcoming — the registration is confirmed but the program (or session) hasn’t started yet.
  • Completed — the program or session has finished.
  • Cancelled — the registration was cancelled, by you or by the club.
  • Waitlisted — your athlete is on the waitlist for a full program or session, waiting for a spot to open.
  • Payment pending — a spot opened and was reserved for your athlete, but the charge hasn’t gone through yet. The enrollment isn’t final until payment clears, and there’s a deadline to resolve it. (In the Status filter, this option is labeled Waitlist payment pending.)
If you see Payment pending, look for the payment banner in your portal — adding a working card finishes the charge and enrolls your athlete. The badge then reads Active, or Upcoming if the program hasn’t started yet. Related: How do I view and track my athletes’ registrations? · What do I do if my waitlist payment failed? · What happens when a waitlist spot opens up?