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Must know
  • Refund reversed means your bank sent back a refund the club issued, usually on a bank transfer. The money is back with the club.
  • Your club is emailed right away and can issue the refund again, including as account credit, cash or e-transfer.
  • You can’t retry the refund yourself, and changing your saved card doesn’t change where it goes.
  • It’s different from Charged back and Payment returned, which are about your original payment.
Where you see it. Open Invoices in the family portal (on a phone, tap More in the bottom bar). A red Refund reversed badge shows on the invoice’s row and in the line under its title on the invoice page, which adds no note explaining it. The receipt and Export CSV use the same wording. Why it happens. Bank transfers (EFT in Canada, ACH in the US) can be rejected by the receiving bank, often days after the refund first showed as sent. Whatever was cancelled stays cancelled. What the club does. Your club gets an email right away with the amount, the invoice reference and the bank’s reason, asking them to confirm your bank details and issue the refund again. You get no email from Uplifter about it. For event tickets you paid for but couldn’t get (for example, because they sold out), Uplifter retries the refund automatically. What you can do. Contact your club to confirm your bank details, or ask for the refund as account credit, cash or e-transfer instead. Updating a saved payment method under Billing Details doesn’t redirect a refund. Two labels on one invoice. The badge says Refund reversed, but the Refunds section can still show “Refund Initiated” with a date for the same refund. That section has no wording for a reversed refund, and the amount isn’t counted in Refunded total. Trust the badge. It changes to Refunded once later refunds settle for the whole invoice. Finding it. The Failed tile (“Last charge declined”) counts reversed refunds, but clicking it lists only Failed invoices. If Filters is closed, open it, then use Status and pick Refund reversed. Not the same as Charged back. A red Charged back badge or a Payment returned note means your bank pulled back your original payment, not a refund. See What does ‘Payment returned’ or ‘Charged back’ mean on my invoice?. A refund still on its way shows Refund initiated: see Where does my refund go and how long does it take?. Related: How do refunds work and what can be refunded? · What do my invoice statuses mean?