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Must know
  • Refund reversed (shown in red) means your bank rejected the returned deposit, so the refunded money didn’t land in your account.
  • It happens with bank/ACH refunds, not typically with card refunds.
  • The original cancellation still stands — contact the gym to arrange the refund another way.
Most refunds settle without a hitch. Occasionally, a refund sent to a bank account gets bounced back by the receiving bank — a closed account, wrong details, or the bank simply declining the deposit. When that happens, the order’s status changes to Refund reversed, shown in red so it stands out.

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What it means for you

  • The money didn’t arrive. The refund was sent, but your bank sent it back, so it isn’t in your account.
  • Your cancellation is unaffected. Whatever was cancelled or refunded on the order stays cancelled — you don’t lose that. Only the money transfer failed.

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What to do

Reach out to the gym. Because the automatic return didn’t go through, they’ll work out another way to get the refund to you. It helps to double-check that the bank details on file are current before trying again. This is different from Refund initiated, which simply means a healthy refund is still on its way — see the linked article on refund timing for that normal case. Related: Where does my refund go and how long does it take? · How do refunds work and what can be refunded? · What do the order statuses mean?