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Must know
  • Monthly and Yearly memberships renew automatically on the date shown in Memberships. One-time (such as seasonal) and Per Session memberships do not.
  • Each renewal charges the athlete’s renewal amount (your club can set a custom one) plus any tax and fees, to the card on the membership or your default card. With no usable card, you get an invoice to pay instead.
  • A reminder email about 3 days before the charge is on by default, but your club can turn it off.
  • To stop renewing, cancel the membership. Your club can also stop, pause or change renewals.
Which renew. In Memberships, each membership shows a payment badge (Paid, Overdue, Lapsing or Processing) and its billing type: Monthly, Yearly, One-time or Per Session. The last two end when their coverage ends. Where to find the date. Open Memberships in the family portal (on a phone, under More). Each name has a line: Billing Details lists renewing and ending memberships under Membership Renewals (or No upcoming membership renewals), plus a Coming up tile (next 30 days) and a Next Charge tile with the full next debit. Within 14 days of a renewal, a banner appears on the Dashboard and Memberships. When it is charged. On the renewal date. If your club bills on a set day each month, monthly renewals are charged on that day, before the current month of coverage ends. What you are charged. The row shows the amount before discounts, tax and fees. The real charge is:
  • The renewal amount, or a custom amount your club set for this member (charged as set, with no discounts).
  • Less any renewal discounts that apply to every cycle, down to $0.00.
  • Plus any tax and any renewal fee your club charges.
It is taken from the card saved on the membership. If that card has been removed, your default saved card is used (or your most recent one). With no usable card, you get an invoice to pay in the family portal. Emails. About 3 days before a charge, Uplifter emails you if a saved card is set to pay it, with the full expected total. One email covers all charges due that day at a club. After a successful renewal you get a receipt email. Your club can turn either one off. If a renewal is declined. With no club grace period, Uplifter tries again a limited number of times, and the Payment declined banner shows the next attempt date. With one, it retries until the grace period ends, and coverage continues meanwhile. See What happens if my membership payment fails?. While billing is paused. If your club pauses a member’s billing, no renewal is charged. Billing restarts on a date your club sets, or when your club turns it back on, and your club chooses whether paused renewals are skipped or billed afterward. How renewals stop. You can cancel from Memberships if your family permissions allow it. The membership then ends when the paid period ends, with no further charges. Renewals also stop when the membership has a club end date, when your club cancels it, or when your club stops renewals after editing it. If your club changes a membership’s price, it chooses whether current members move to the new price. Related: What happens if my membership payment fails? · How do I cancel a membership? · How do I check my athletes’ memberships and payments? · When will my automatic payments be charged?