Skip to main content
Must know
  • Registrations in the family portal lists every program, drop-in and competition your athletes are registered for. Requests to join invite-only programs are on the separate Applications page.
  • You can’t cancel here. The family portal has no way to cancel a registration or leave a waitlist: ask your club.
  • Rows that need you come first (Payment pending, then waitlisted). A billing badge shows when billing is paused, failed or ending.
  • Open a row to see its schedule and class dates, sign an unsigned waiver, or open the linked charge with View order.
Where to find it. Select Registrations in the sidebar. On a phone, tap More in the bottom bar, then Registrations.
1

Read the tiles

Four read-only tiles sit at the top: Active, Upcoming, Organizations and Athletes. They are not buttons, and they follow your search and every filter except Status.
2

Filter or search

Search registrations matches a program name, a club name, or an athlete’s first or last name. Every word you type has to match. The filters are Athletes, Organizations, Type (Program, Drop-in, Competition), Status and Membership. On a phone they sit behind Filters. Membership required works at the club level: it keeps registrations from clubs that require a membership on any program or competition.
3

Open a registration

Select a row to open its detail page. Selecting the club name filters the list to that club instead.
What each row shows. Each row has a type badge, a status badge, a Recurring badge on wider screens, and the name, athlete, club, schedule or dates, plus membership and pass balance where they apply. The price is on the right, before tax and fees. The Status filter offers Active, Upcoming, Completed, Cancelled, Waitlisted, Requirements pending and Waitlist payment pending (shown on the row as Payment pending). Billing and waitlist notes. Beside the status you may see Billing paused until [date], Payment failed, Billing ended or Ends at the period end. A paused enrollment is listed as Completed. Waitlisted rows show Waitlisted with #3 in line or Spot available, or only Waitlisted if the club keeps positions private. Order of the list. Payment pending first, then Waitlisted, then Requirements pending, then Active and Upcoming (nearest first), then Completed and Cancelled (most recent first). A drop-in already covered by a full enrollment is not listed twice. Empty lists. No registrations yet means nothing is registered. No registrations match these filters. means your filters hide everything. Choose Clear filters. On the detail page. You see the coach, schedule and Class dates (Present, Absent, Upcoming or Not tracked). Under Waivers, select an unsigned or expired waiver and choose Submit signature. Order has View order, which opens the charge on Invoices. For Requirements pending, a panel says A family requirement needs attention, your place stays reserved, billing continues, and Review family requirements opens Family. Cancelling or leaving a waitlist. You can’t cancel a registration or leave a waitlist in the family portal. Ask your club: it cancels for you and decides any refund. On a payment plan, it also decides whether the installments still to come are charged. Only a request to join an invite-only program can be withdrawn by you, from Applications. Shared custody. If a child belongs to more than one household, you may not see a registration the other household made for that child. Related: What do the registration statuses mean? · Where can I see my athlete’s place on a waitlist? · How do I track or withdraw a request to join a program? · Where can I see all my invoices and charges?