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Must know
  • Memberships are grouped by athlete, each with a status (Active, Ending [date], Lapsed, Completed or Cancelled) and a payment badge (Paid, Processing, Lapsing, Overdue or Not shown).
  • A declined renewal adds a red Payment declined banner on that membership, with Update card and Pay now.
  • What you see depends on your family role. Without finance access, prices and payment status are hidden. Without cancel permission, there is no Cancel button.
  • Passes are not on this page. See the Family page.
Where to find it. Open Memberships in the family portal sidebar. On a phone, tap More in the bottom tab bar, then Memberships. How it is laid out. Athletes are listed by first name. Under each one, Active memberships come first, then Lapsed, Cancelled and Completed, newest first. Each row shows a status badge, a payment badge, a billing-cycle label (One-time, Monthly, Yearly or Per Session), the membership name and its price. The billing line. Under the membership name you see one of these:
  • Renews [date] · [amount]
  • Payment due [date] · [amount], when the renewal date is today or past and unpaid
  • Ends [date] · no further charges
  • No upcoming renewal
  • Billing details are not shown for this membership.
Declined payments. A red banner under the row says how often the payment was declined, what happens next, and what is owed. Update card opens your payment methods in Billing Details. Pay now opens the unpaid invoice when there is one, otherwise your overdue and failed invoices in Invoices. For a Lapsed membership, a working card lets the next automatic charge restart it, or your club can restore it. See What happens if my membership payment fails?. Alerts. A red banner, “[Athlete]‘s [Membership] payment is overdue”, has Update payment, which opens Billing Details. An amber banner, “[Athlete]‘s [Membership] renews [date]”, has View membership and shows within 14 days of a renewal. Both also show on your Dashboard. Billing Details > Membership Renewals lists upcoming renewals. Your family role. Without finance access, a membership’s price, renewal and payment badge are hidden. Cancel shows only when your role allows it and the membership is Active and not already ending. Steps are in How do I cancel a membership?. If a membership is missing or reads Cancelled. A membership your club removed (for example, one added by mistake) disappears. One your club ended right away reads Cancelled, as does one you or your club cancelled once its end date passes. Any refund shows on the invoice (how refunds work). Your club chooses whether to notify you. Empty and long lists. An empty page says “No memberships yet.” A load error says “Something went wrong while loading your memberships.” with Retry. Past 200, it says “Showing the first 200 memberships. Contact the gym if you’re missing one you expect to see.” Related: How do I cancel a membership? · Why was I charged or invoiced for a membership I didn’t buy online? · When does my membership renew and what am I charged? · How do I see my passes and remaining credits?