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Must know
  • A recurring class can still show on your Schedule on a closed day. Check the closure email or the bell announcement, or ask your club.
  • The closure email goes out once, up to 7 days before the closure starts. A whole-club closure goes to guardians and staff. A closure limited to some programs or categories goes only to the families in them.
  • Turning off a club’s email in Email Preferences stops its closure emails. The bell announcement still appears.
  • A club can keep some classes running on a closure day. A per-session price isn’t charged for a day with no session.
Clubs set closure days for holidays and breaks. A closure can cover the whole club, or only chosen categories, programs, facilities or spaces. It can run several days (even across New Year) or cover part of a day, and then only classes that overlap those hours are affected. What happens to classes. The club chooses which existing sessions a closure cancels, and may cancel none. Classes that already have attendance or evaluations recorded, a paid drop-in, or changes the club made by hand keep running unless staff choose to cancel them. Classes the club adds after setting the closure skip the closed days. If the club edits or removes a closure, classes it no longer covers can come back. What you see on the Schedule. Single sessions and drop-ins you booked drop off the Schedule in the family portal when cancelled. Classes from a recurring enrollment can still show on a closed day, and the Schedule shows no closure marker. See How do I view my athlete’s class schedule?. Calendar notes. A Calendar note marks a day on the club’s calendar and cancels nothing.

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How you hear about a closure

The bell. The announcement is titled Upcoming Closure followed by the closure’s name. It gives the dates and who is affected (“the entire gym”, or the category and program names), and hides after the last closed day. A closure that has already started gets no announcement. See Where do I see announcements from my club?. The email. The subject reads “Upcoming Closure: [name] ([dates])” unless your club has reworded it. A closure that has already started isn’t emailed, and editing a closure after the email went out doesn’t send it again. You won’t get it if you turned that club’s email off in Settings > Account Settings > Email Preferences, or if your account is deactivated or your address bounced. Your club may also switch this email off. If your athlete’s class runs as usual while another program is closed, you may get no email, but you’ll still see the bell announcement. No per-class notices. Cancelling classes for a closure sends no separate email for each class.

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Will I be charged for a closed day?

  • Flat monthly or term price: it stays the same when a closure falls in the period.
  • Per-session price: each billing period is charged for the sessions scheduled in it, so a closed day with no session isn’t billed.
For a closure added after you were charged, ask your club. Related: How do I stop or restart emails from my club? · Where do I see announcements from my club? · What notifications and emails will I receive?