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Must know
  • Your Primary method is what automatic charges fall back to when their own card is gone, and what a payment plan with nothing due today is set up on. At checkout you still pick the card yourself.
  • Setting a new Primary does not move existing memberships, passes, programs or payment plans onto it.
  • A card that is paying for an active payment plan can’t be removed until you switch the plan to another card with Update card under Payment Plans.
  • Removing a method can’t be undone. A dialog first lists what is billed to it, and warns you if it’s your only saved card and payments are still billed to it.
Where to find it. In the family portal, open Billing Details in the sidebar (on a phone, tap More in the bottom tab bar first). Payment Methods on the Billing page lists your saved cards, digital wallets and bank accounts, and your Primary has a Primary badge. Change your Primary. On the method you want, select Set Primary. The badge moves and you see “Primary payment method updated”. The button doesn’t show on your current Primary. Remove a method.
1

Open the remove dialog

On the method you want to remove, select Remove. The Remove payment method? dialog opens and says this cannot be undone.
2

Read what is billed to it

The dialog lists each payment billed to the method with its amount and date, and a note for any that is failing. If payments at your other clubs also use it, it says how many. If nothing is billed, it says so. If it can’t check, you see “We couldn’t check what this card is billed for.”
3

Confirm

If it is your only saved card and payments are billed to it, the dialog warns that the next payment attempt fails until you add another card, and offers Add a card first (it opens Add Payment Method). To go ahead, select Remove anyway (or Remove when nothing is billed to it). You see “Payment method removed”.
If you remove your Primary. Your oldest remaining method becomes the Primary automatically. If the card pays for a payment plan. You see “This card is paying for a payment plan. Add another card and switch the plan to it before removing this one.” The card stays saved. Add the new card, then in Payment Plans on the same page, select Update card on the plan. Set Primary never changes a plan’s card. Replacing a card that bills automatically. No screen moves a membership, pass or program to another card. Set the new method as Primary, then remove the old one. When its next charge comes due, each automatic charge that lost its card switches to your Primary (or, if the Primary can’t be charged automatically, your newest saved method that can). That never applies to payment plans, and the new card can still be declined. If removal fails. If the payment processor doesn’t confirm, the method is kept and you see “We couldn’t remove this card right now. Please try again.” Emails. You get an email when you remove a method and when you change your Primary, but a club can switch either off. None is sent when a new Primary is chosen automatically. Only you can change them. Club staff can see your saved methods but can’t change or remove them. Related: How do I save a card or payment method? · What happens when an automatic payment fails? · How does a payment plan work, and can I pay it off early? · What’s on my Billing Details page?