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Must know
  • Your own cancel waits for the period to end. The membership stays active until the end of the period you’ve paid for, then ends with no further charges.
  • Cancelling doesn’t refund anything. It doesn’t refund what you’ve paid or cancel an invoice already issued. Ask your club if you think you’re owed a refund.
  • Your club can end a membership right away. It can also refund part or all of the current period.
  • Look for the Ends line. Billing Details shows Ends [date] · no further charges under Membership Renewals while it winds down.
If you cancel it yourself. Open Memberships (on a phone, under More), click Cancel on the membership, then Cancel membership. No automatic charge is created for the next period. For the full steps, and for why Cancel can be missing or blocked, see How do I cancel a membership?. You can’t undo it in the family portal, but your club can call it off before the period ends, and automatic billing then carries on. If you’ve left the family but still pay for the membership, ask your club to cancel it. What you’ll see. Under Billing Details > Membership Renewals, the membership stays in the list with no price, reading “[athlete] · Ends [date] · no further charges”. On Memberships, an amber Ending [date] badge replaces Active. You get no upcoming-charge reminder email for it. Your club may send a membership-cancelled notice with the end date, depending on its notification setup, so don’t count on one. Check Membership Renewals for the end date. The Next Charge tile, the Subscriptions list and a Recurring row on Invoices can still show a next charge date for a membership that is winding down. Nothing is billed on that date. The charge ends the day after your last covered day. Money. Cancelling yourself never refunds anything, and an unpaid invoice already issued for the current period stays owed. Clubs can refund membership charges in the app, but you have to ask. See How do refunds work and what can be refunded?. When your club ends it. A club can end a membership now instead of at period end. Coverage stops today, the membership shows Cancelled, the automatic charge stops right away, and there is no Ends line. The club chooses No refund, Unused days, Full amount or Custom amount, and whether to notify you. If your club stops offering a membership altogether, everyone’s membership is set to end at its current period end, so you see the Ends line without cancelling. Program enrollments. The family portal has no cancel button for a program enrollment, so ask your club: see cancelling or leaving a waitlist. On a payment plan, your club separately decides whether the remaining installments are still charged. Related: What are automatic (recurring) payments? · How do refunds work and what can be refunded? · When does my membership renew and what am I charged?