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Must know
  • A Credits pass spends one credit per athlete per program. On a recurring program it spends one credit for each billing period the pass sets the price.
  • Credits don’t roll over. An auto-renewing pass resets to its own number of credits at renewal.
  • Credits can come back, for example when a program change drops a registration a credit paid for.
  • An empty pass stops lowering prices and no longer counts when a program requires that pass.
An Unlimited pass never runs out while it’s valid. A Credits pass includes a set number of uses, such as “10 credits”. A pass only lowers a price where your club has set a pass price for that program. How a credit is spent. On a one-time program, one credit covers one athlete for that program, and registering the same athlete again doesn’t spend a second. On a program billed each period, such as monthly, each period where the pass gives the lowest price spends one more credit when that period is paid. On a program priced per session, a period with no scheduled sessions spends none. If the regular price ties or a membership price is lower, no credit is spent. When the credit is taken. Nothing is reserved at checkout. The credit is taken when the registration takes effect, normally when the invoice is paid. A pass bought in the same cart as a program discounts it right away, and the credit is taken when the order is paid. A pass showing Requirements pending gives no discount and spends no credit until it’s ready. Each purchase keeps its own balance and never pools with another. Drop-ins. For single-session drop-ins and “Sign up per class” programs, if your club sets a pass rate, a pass with a credit left gets you that rate without spending one. When credits run out. You stop getting the pass price and the next-best price applies. Your athlete can still register. But if a program requires that pass, an empty pass doesn’t count, and your family needs one with a credit left. You can buy the pass again once it’s used up; while credits remain, checkout asks you to remove it from the cart. Credits don’t carry over. On an auto-renewing pass, the count resets at each renewal to that purchase’s own number of credits. If your club changes the number of credits, current holders either get the new count now or keep their old count at every renewal until they buy the pass again. If your club switches a pass between Credits and Unlimited, holders get the change now or at their next renewal. Credits can come back. If your club changes how a program takes sign-ups and your athlete’s registration is dropped as a result, its credit comes back. A return never lifts the balance above what the pass started with. Cancelling a single session doesn’t return a credit, because a credit pays for the whole program or a billing period. If a pass is refunded, your club decides whether you keep its unused credits or they’re removed. Where to see your credits. The Family passes and punch cards card on the Family page shows “N uses remaining” or “Unlimited uses”. An athlete’s Passes section shows “N / M remaining” and an Empty badge, but lists only passes that are active, have started, and aren’t waiting on requirements. Its Weekly limit or Monthly limit caption doesn’t mean credits reset weekly or monthly. Punch cards are separate. A registration paid with punches never also spends a pass credit. See How do I buy and use a punch card?. Related: What is a pass and who does it cover? · How do I see my passes and remaining credits? · When does my pass renew or expire? · How does a pass lower what I pay for programs?