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Must know
  • The card goes to the account you are signed in to. Sign in with the account you want it on before you open the link.
  • No account yet? Create one on your club’s website or accept your club’s invitation, then open the gift link again. Signing in with Google or Microsoft from the family portal won’t create one.
  • Links stop working. A link is no longer active once the sender resends it, the club locks or cancels the card, or the card is transferred. Ask for a fresh one.
  • Spending. Use claimed cards at checkout in the Apply gift card balance field.
Find the email. Tap View your gift card in the club’s email. Default subjects: “[sender] sent you a gift card to [club]”, “You’ve received a gift card to [club]” (no sender), “Your [club] gift card” (one you bought yourself) and “A gift card was added to your [club] account” (issued by the club). If no email arrives. A club can reword this email or turn it off, so ask the sender or club to resend it. A sender can use Resend or Fix email under Gift cards you sent on their Gift Cards page, which ends the old link.
1

Sign in to the right account

If you are signed out, the link opens the sign-in page first, then returns you to the claim page.
2

Watch the card appear

The page shows [sender] sent you a gift card! or You’ve received a gift card!, “to [club]” and the sender’s note, then Adding to your account…
3

Confirm it is in your account

The page changes to It’s in your account with View my gift cards and Shop at [club] buttons. The shop button needs a club website.
No account yet. Google or Microsoft sign-in with an email that has no account shows We don’t recognize this email and creates nothing. Tap Sign Up on your club’s website (the page is headed Create Your Account) or accept the club’s invitation, then reopen the link. Already have an account under that email? The card goes straight into your Gift Cards list. If the link no longer works. The page says This gift link is no longer active. Ask the sender to send the card again. After you claim it. Your cards are under Gift Cards in the family portal menu (on a phone, tap More), grouped by club. Opening the link again just shows the card; it never claims twice. A claimed card can’t be resent or reassigned. Transfer gift card shows on a card’s details only when the card is active, transferable and has money left; it makes a new link for the recipient. At checkout. The Apply gift card balance field shows your available balance and picks which card pays for what. It also appears on an owed invoice. Related: How do I pay with a gift card at checkout, and what can I spend it on? · How do I buy a gift card and send it to someone? · How do I create a family account? · How do I log in to my account?