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Must know
  • Every account has a family. Your athletes belong to it, and you can be in more than one family.
  • Owners and co-managers manage it. They invite people and manage access. Guardians can see and add athletes, and athlete accounts manage only themselves.
  • Owners, co-managers and guardians can access every athlete in the family. For limited access to one athlete, use Shared access.
  • Money details stay with the payer. Payment methods, full receipts and personal balances stay with whoever paid.
What a family is. A family is the household Uplifter uses to decide who can see and manage which athletes, at all your clubs. Every account gets one automatically, named “[your name] family”, and owners and co-managers can rename it. You and your athletes can be in several families: switch at the top of the Family page, or in an athlete’s Family section. The four roles. “Guardian” is one role, not every adult. Each family has one owner. To leave while others remain, the owner first transfers ownership to an adult guardian or co-manager, becoming a co-manager.
How family access works. Guardians can access athletes in this family. Athlete accounts manage only themselves. Shared access includes only the permissions you choose. Payment methods and private records stay with their owners.
Who can see an athlete. Only:
  • the athlete, on their own profile
  • anyone with an owner, co-manager or guardian role in one of the athlete’s families
  • someone with Shared access to that athlete, limited to what was chosen
  • older connections from before families (see Preserved athlete access at the end of this page)
No one else can see them in the family portal. Family tree relationships don’t change access. Shared access. Owners and co-managers can give one outside person, like a grandparent, chosen permissions for one athlete at chosen clubs, without adding them to the family. Profile and medical information follow the athlete to every club. Signing waivers is never included. What stays private. Family adults see the Athlete charges card: purchases recorded to this family for its athletes, whoever paid. Complete receipts, payment details and personal balances stay with the payer, and Invoices lists only your own. Athlete accounts see only their own charges. People with Shared access see charges only with the Athlete finances permission. Passes and punch cards bought for the family belong to it, for eligible family athletes to use, even if the buyer leaves. How people join.
  • Invite family member: owners and co-managers invite a Guardian, Co-manager (owner only) or Athlete account, who must accept within 7 days.
  • Add athlete from another family: an adult in your family adds an athlete they can already see. An athlete with their own login approves this. Otherwise an adult in one of the athlete’s families must choose Approve sharing, unless the requester already is one.
  • New athletes join the family they’re added to, including ones your club adds (see How do I add my child as an athlete?). Adding yourself as an athlete requires being 18 or older and agreeing to share your athlete information with the family’s guardians.
Leaving and removing. Removing someone, or leaving, ends access through this family at once. Access through other families and purchases stay. Removing an athlete pauses Shared access to them from this family. An athlete can’t be removed from their last family. A tour of the Family page. Open Family in the sidebar (on phones, under More). The header has Add athlete, Invite family member (owners and co-managers) and the three-dot Family options: Add athlete from another family, Rename family, Add relationship and Create another family, as available. Below:
  • Your family tree, as Tree or People (phones start on People). Select a person to see their relationships and access.
  • Shared access, and Connected clubs when relevant
  • Add your first athlete (while you’re the only member), How family access works, Missing requirements (when something is missing)
  • Family passes and punch cards, Athlete charges, and for owners and co-managers a collapsible Family activity
Connections to an athlete from before Uplifter added families show on the athlete’s page as Preserved athlete access, with Open Family and, if you were the athlete’s main contact, Remove access.
A family opened by switching, or from an athlete’s Open family, also shows Family questions, one card for each club that asks family questions.
If you see “New family setup and sharing are temporarily paused. Existing access and purchases remain available.”, creating families, invitations, adding athletes and Shared access changes wait until it lifts. What you already have keeps working.
Related: How do I invite someone to my family? · How do I give someone limited access to one of my athletes? · How do I change someone’s role, remove them or leave a family? · How do I add an athlete from another family, and approve requests to share my athlete?