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Must know
  • A pass belongs to a family. It covers the athletes in that family and stays with the family even if the person who bought it leaves.
  • Adults in the family can use it. Someone with shared access can use it only if they were given the Spend family passes permission.
  • There are two types, Unlimited and Credits. A pass can be a one-time purchase or renew monthly or yearly.
  • A punch card is a different product, with its own Punch Cards page if your club offers punch cards.
What a pass is. If your club sells passes, a pass gives covered athletes a lower price on the programs your club lists for it. Some programs, store items and event tickets require one before you can sign up or buy. Your club can also give a family a pass at no charge, with no invoice and no automatic renewal. Types and billing. An Unlimited pass has no cap on uses. A Credits pass includes a set number of credits, and a registration usually spends one. See What are pass credits and what happens when they run out?. A pass is a one-time purchase, or bills monthly or yearly and renews on its own. Who owns it. You need a family to buy a pass, and new accounts get one automatically. If you see “Create or join a family before purchasing a pass or punch card.”, you have none. If you are in more than one family, checkout asks Purchase belongs to so you can pick which family owns it. Paying for the pass doesn’t make you its owner. Who can use it. Each purchase keeps its own balance, and balances never pool. A program’s pass requirement is met only by a pass held by the athlete’s own family, not an unrelated buyer’s. Older passes. A pass bought before families existed keeps covering the athletes it did before. If you bought one and you are the family owner or a co-manager, the Family page shows Choose a family for your existing passes until you assign it. See How do I assign an older pass to my family?. When a pass counts. A pass lowers a price only while it is active, inside its dates, and with any requirements on the pass complete. While a requirement is open, the Family page shows Requirements pending. A Credits pass also needs a credit left. The lowest price wins, and the regular price wins ties. See How does a pass lower what I pay for programs?. Where to see it. In the family portal, open Family (on phones, under More) and find Family passes and punch cards. Each pass shows Unlimited uses or the uses remaining, its status, Valid from, Expires (or No expiry) and, if it renews, Renews on its existing billing schedule. Each athlete’s page also has a Passes section. On your club website. Each card on the Passes page shows an Unlimited or Credits badge, what it covers (such as “Valid for all programs”) and a price labeled Monthly, Annual or Price. If the pass has waivers, Add to Cart first has you sign in, choose an athlete and sign them. Not a punch card. A punch card is a prepaid pack of punches for registrations and drop-ins, if your club offers them. It has its own Punch Cards page. See How do I buy and use a punch card?. Related: How do I buy a pass? · How do I see my passes and remaining credits? · What is a family, and who can see my athletes? · How do I buy and use a punch card?