Skip to main content
Must know
  • A merge can’t be undone. Combine duplicates on My athletes merges two profiles of the same child into one.
  • The profile you keep wins. Everything from the duplicate moves to the profile you keep, and that profile’s own details win where both have one.
  • Not everyone sees the button. If you don’t see Combine duplicates, or the other profile belongs to another family, ask your club to merge them.
Before you start. The button appears only when at least two of your athletes qualify. Your own athlete profile qualifies, and so do athletes your club linked to your account when it brought its records into Uplifter. Children you added yourself with Add Athlete or while registering on your club website don’t qualify, and neither do profiles in another family.
1

Open Combine duplicates

In the family portal, choose Athletes. On My athletes, choose Combine duplicates. The Merge duplicate athletes window opens.
2

Pick the two profiles

Under Duplicate (will be merged away), choose the extra profile. Under Survivor (keeps its details), choose the one to keep. Each list shows the athletes you can combine.
3

Preview the merge

Choose Preview merge. What moves to the survivor lists what will move. If the profiles are the wrong way round, choose Swap. Then choose Continue (if the preview says the merge needs Uplifter support, see below).
4

Confirm and merge

Under Type the duplicate’s name to confirm, type the name shown in the box. Capital letters don’t matter. “That does not match the duplicate.” means the spelling is off. Choose Merge athletes. When you see Merged, choose Close.
What happens to the duplicate. It is retired, not deleted. Registrations, memberships, passes, waivers and other records move to the profile you keep. If both profiles hold the same membership, enrollment or pass, they’re combined instead of blocking the merge. If both were being billed for it, the duplicate’s recurring charge is cancelled, so your child isn’t charged twice. A child at more than one club can still be combined. When a merge needs support. In rare cases the preview says This merge needs Uplifter support, because the profiles have overlapping registration or billing history. Choose Send to Uplifter support. You’ll see Sent to Uplifter support, and you get an email when it’s completed or declined. Related: How do I add my child as an athlete? · How do I get added to an athlete already at the club? · What is the Guardian Portal?