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Must know
  • Automatic retries. A declined installment is tried again automatically, on the card or bank account saved on the plan.
  • No switching cards. Installments never move to another saved card on their own. Change the plan’s card with Update card under Billing Details > Payment Plans.
  • On hold isn’t you. The problem is on the club’s side, and nothing is needed from you.
  • Pay any time. Pay a missed installment from its invoice or with Pay off.
How it differs. Other automatic payments can fall back to your Primary card when theirs is removed; an installment never does. A failed installment doesn’t cancel your athlete’s enrollment on its own. Where to see it. Open Billing Details (on a phone, under More) and find the order under Payment Plans. A late order shows a red Overdue badge and “This order is overdue. Update your card to recover it.”, and its plan opens on its own. On hold. When that’s the only problem, the order reads “We are sorting out a problem on our side. Nothing is needed from you right now.” It isn’t counted as late, and you can’t pay it yourself.
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Update the card

Select Update card. In Update your payment card, choose a saved card or Add a new card, then select Authorize this card. You’ll see “Card updated - future installments will charge the new card.” Every plan on the order switches, and a Failed installment goes back on the schedule to charge the new card automatically.
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Or pay right away

Select Pay off (on an order with several plans, choose Pay off plan from the plan’s menu). Tick the installments to pay (the next unpaid one starts ticked), then review the total before anything is charged. Or open the installment under Invoices and select Pay now.
If your bank asks to verify the card. The payment stops and the Pay off plan dialog closes. Use Update card, then pay again. Keeping the card current. Once the plan’s card has expired or is about to, and an installment is still due after that, an amber notice on the order says so and offers Update card. While a plan is active, you can’t remove its card from Payment Methods until you switch the plan to another card. Emails. When an installment is marked Failed, you get an “Action needed” email asking you to update your card. Installments that fail on one order at the same time share one email. Related: How does a payment plan work, and can I pay it off early? · What happens when an automatic payment fails? · How do I change or remove my default payment method?