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Must know
  • What is automatic: memberships, passes, recurring program enrollments, punch-card subscriptions and hourly tuition are charged automatically to the saved payment method on each item.
  • Where to see them: Billing Details lists every one under Subscriptions, and the Next Charge tile shows the full amount of your next automatic charge.
  • Only your club can pause: nothing is charged while a charge is paused. Your club decides whether the paused periods are skipped or billed after it resumes. You can’t pause a charge yourself.
  • Payment plans use their own card: installments are also automatic, but they are charged to the card set on the plan, which a new Primary card doesn’t change.
Uplifter charges your saved card or bank account on a schedule for purchases that aren’t a single payment, such as a monthly membership. When a charge succeeds, the item rolls forward to its next period. What is billed automatically. Beyond memberships, passes and recurring enrollments, this includes recurring punch-card subscriptions (each cycle gives you a new card) and hourly tuition (one combined charge per athlete, if your club offers it; see How is my monthly tuition calculated?). Recurring programs priced per session bill each period for the sessions in that period (a monthly one on your club’s billing day when it sets one), not after each session. See Why is my monthly program charge a different amount each month?. Where to see it. Open Billing Details in the sidebar (on a phone, under More). Tiles at the top show Overdue (invoices past their due date and any grace period your club allows), Coming up (due in the next 30 days), Subscriptions (how many recurring charges, their combined monthly price before tax and fees, and how many are paused) and Next Charge (your soonest automatic charge, including a payment plan installment). Below them, Subscriptions has one row per recurring charge: the item, the athlete, an Active, Past due or Paused badge, and a price such as $85.00 / month. The line under it reads Next charge, Due, Paused, resumes with a date, or Paused with no restart date. Row prices are before tax and fees; the Next Charge tile shows what will be debited. Tap an Active row, or a paused row with a restart date, to open its upcoming charge. With none, you see “No subscriptions”. On Invoices. Each upcoming automatic charge also appears on Invoices with a blue Recurring badge, no reference number and a line naming the period it covers. Open it to see the Automatic payment card: the amount, how often, the payment method and the date. Manage payment method takes you to Billing Details. If a recent attempt was declined, the card also explains when it will be retried and what to do. The original purchase invoice doesn’t have this card. Why an amount says (estimated). A family discount that counts your active enrollments can change if a sibling joins or leaves before the charge date. The amount then says “(estimated)”, with “The final amount reflects your family’s enrollments on the charge date.” It shows on the Next Charge tile, on Invoices and in the reminder email. Reminders and fees. One email, 3 days before, bundles what is due. At checkout, a service fee and any surcharges show as one Fees row, with a popover listing each. No payment processing fee is added. See Why is there a service fee on my order?. If a saved card is removed. When you remove a card, the Remove payment method? dialog first lists what is billed to it. Those charges then use your Primary card, or else your newest saved method. When charges stop. They stop when the item ends, such as a program reaching its end date. If an item is cancelled at the end of its period, no further charges are made and it runs until the end of the period you already paid for. Cancelling a punch card stops its renewals. Payment plans. Installments are separate from subscriptions. Change the plan’s card with Update card under Payment Plans on Billing Details. Related: When will my automatic payments be charged? · What happens when an automatic payment fails? · What’s on my Billing Details page? · How does a payment plan work, and can I pay it off early?