Must know
- Every order carries a status badge so you can tell at a glance whether it’s settled, needs paying, or is being refunded.
- Refund initiated (blue) means the refund is on its way but hasn’t landed yet; Refund reversed (red) means your bank rejected the returned money.
- Open any order to see its full timeline, an itemized charge breakdown with tax, and the payment method used.
- Paid — the charge went through; nothing owed.
- Pending — the payment hasn’t been confirmed yet.
- Due soon — a payment is coming up. If it’s a one-time order you can pay it now; if it’s an automatic (recurring) charge, it runs on its own on the due date.
- Overdue — the payment is past due and still needs paying. If your gym sets a grace period, an order stays Due soon until that many days after the due date, then turns Overdue.
- Failed — the last charge attempt was declined.
- Refunded — the full amount has been returned.
- Partially refunded — part of the order was returned.
- Refund initiated — a refund is on its way but hasn’t settled yet.
- Refund reversed — your bank rejected the returned deposit, so the money didn’t land.
Reading an order’s detail
Open any order and you’ll find:- a timeline showing when it was placed or created, when payment was (or is) due, and when it was paid;
- Review charges — each line item with quantity, a Subtotal, any discounts, Tax, any Service fee, and the Total;
- the payment method used and when it was charged.
The fulfillment badge
Purchases from your gym’s online store or front desk show a second badge beside the payment status, tracking the order itself:- Order received — the order is in.
- Fulfilled — the items have been handed over or the order is complete.
- Cancelled — the order was cancelled.