Must know
- Processing means a payment is already on its way, such as a bank payment settling. Don’t pay again.
- Recurring marks an automatic charge that hasn’t been taken yet. There’s nothing to do.
- Only invoices marked Due soon, Overdue or Failed can be paid from their page.
- Charged back means your bank pulled a payment back: the items were cancelled and no refund was issued.
Why does my invoice say a payment is processing? A payment has started and hasn’t finished. The page may offer Check again. For checkout payments, see What happens if my payment is declined at checkout? and How do I get a receipt for my payment?.
Overdue timing. Only an unpaid invoice can read Overdue. With a club grace period it stays Due soon until that many days after the due date; otherwise it turns Overdue the next day.
If more than one applies. You see the first badge that fits, in this order: Charged back, Refunded, Refund reversed, Partially refunded, Refund initiated, Paid, Processing, Failed, Overdue, Due soon. A refund your club records by hand also shows as Refunded or Partially refunded.
Bank returns. Charged back adds a red note that the items were cancelled and no refund was issued. A Payment returned note (not a badge) means the invoice reopened as unpaid: “Your spot is still held - pay again to keep it.”
Not listed. Draft and cancelled invoices, and history from your club’s previous system, never appear.
Reading an invoice page
- Timeline. Invoice created (Order placed for store orders), Payment due (Past due once overdue) and Paid. A Recurring charge shows only Upcoming charge (estimate).
- Period. A charge that pays for a period, such as a Recurring charge or the invoice it becomes, shows a Covers line with its dates (for example Covers Sep 1, 2026 - Sep 30, 2026).
- Review charges. Items, Subtotal, discounts, tax with its rate (for example Tax (5%)) and one Fees row (tap the info icon for each fee). The last line reads Total, Total charge while paying, or Total paid today on a payment plan.
- How it was paid. Rows such as Paid by account credit, Paid by gift card and Paid by card. A payment plan adds Installments (charged later) and a schedule.
- Payment. Only Due soon, Overdue and Failed invoices show Pay this order (a payment plan installment shows Pay this installment instead). Recurring shows Automatic payment and Manage payment method.
- Also here. Purchase questions, a collapsed View history, and Waivers required (sign before paying).
- Last payment attempt failed. This alert invites you to try again or use a new card.