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Must know
  • You can save up to 5 emergency contacts. The form offers as many rows as the most demanding of your athlete’s clubs asks for.
  • One medical form covers every club your athlete belongs to, so the contacts you save are shared with all of them.
  • Two contacts can’t share a name and phone number, and any contact you start needs a name, phone and relationship before the form saves.
  • If your saved details fail to load, saving stays off until you choose Try again, so nothing on file is wiped.
1

Open the medical form

Choose Athletes in the sidebar, then the Medical label on your athlete’s card. On the Medical information page, choose Edit medical info (or Add medical info). The athlete’s page has a Medical Information section too.
2

Fill in each contact

In the emergency contacts section, enter the Name and Phone, then pick a Relationship: Aunt/Uncle, Father, Friend, Grandparent, Guardian, Mother, Neighbor, Other Family, Parent, Partner, Roommate, Sibling, Spouse or Other. A contact your club brought over with no relationship shows as Other; one with its own wording (such as Godmother) keeps that choice in the list. To add more, choose Add another contact.
3

Save

Choose Save Medical Information. You see Medical information saved successfully. Cancel closes the form without saving. Until one is saved, the page shows No emergency contact on file.
Rows. The section shows if any of your athlete’s clubs collects contacts (otherwise it is hidden). If no club has set a number, you get 1 row. With more than one allowed, cards are headed Emergency Contact 1, Emergency Contact 2 and so on, and each has an X (Remove emergency contact) when there are two or more rows. Save rules. A blank row is skipped. A started row left incomplete stops the save with “Please complete every emergency contact (name, phone, and relationship)”. Names match regardless of capitals and phone numbers are standardized, so the same contact typed two ways still counts as a duplicate. Reminders. If your athlete is actively enrolled in a program that requires medical information, at a club that collects contacts, Medical information shows Missing emergency contact (or More emergency contacts needed if you have some but not enough). Its Add emergency contact (or Add another emergency contact) button opens the form, and the notice clears once you save enough. If that athlete has no medical record at all, your Dashboard also shows Medical info missing for [athlete name], which opens the Medical information page. Shared access. Someone you shared an athlete with needs Health and emergency contacts access to see or edit contacts. At checkout. On your club website, the medical step shows exactly the club’s number of contacts, and every row is required. Related: How do I add my athlete’s medical information? · How do I sign a waiver for my athlete? · What is the Guardian Portal?