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Must know
  • Your spot is held for 24 hours. When a spot opens and the charge fails, an amber banner shows on every page of the family portal.
  • Adding a new payment method from the banner charges it right away. The dialog quotes the tuition, and tax, fees and any required membership are added on top.
  • Uplifter also retries automatically. It tries your default saved payment method again before the deadline.
  • If nothing succeeds by the deadline, the registration is cancelled and your athlete leaves the waitlist.
Where to find it. The banner sits atop every family portal page, not your club website: “A spot opened up in [program]! Your payment failed. Add a payment method to secure your spot - you have until [date and time].” With two offers waiting, it shows the earlier deadline.
1

Open the dialog

Select Add Payment Method. The dialog says “Adding this card will immediately charge you [amount] for [program].” That tuition is locked in from when the spot was offered. Recurring programs quote one billing period; per-session programs quote the sessions left in the period times your rate. If it says “Adding this card will secure your spot in [program].” instead, no tuition is owed now (for example, your club already collected the program fee).
2

Add a new payment method

Add a card, digital wallet or bank account. It must be new, not one already on file. A confirmation appears (a bank account shows Bank account submitted - verifying with your bank…), then “Securing your spot in [program]…” while the charge runs.
3

Confirm it worked

The banner turns green: “Payment successful! You’re enrolled in [program].” Select Refresh. Your club may also email “Good news - [athlete] has a spot in [program]!”
What the charge adds. The charge adds tax and fees where your club applies them, plus any required membership you have not already paid. Nothing already paid is billed twice. If your club collected the program fee when you joined, only the membership is charged. If the charge fails again. The banner shows one of three messages: “Payment failed, please add a new card and try again.”, “We had trouble confirming your card - please wait a moment and try again.”, or “Something went wrong. Please try again.” Try Again reopens the dialog. If your club withdraws the offer mid-payment, the banner shows the first message too. If your card shows a charge anyway, contact your club: a refund is owed. Retries and emails. Uplifter retries your default saved method automatically before the deadline. Your club may email or text you when payment fails, linking to your Billing Details page, and again if the window passes. At the deadline. The registration is cancelled and held sessions are released. The next family moves up automatically only if that program is set to promote automatically (off by default). Otherwise your club moves someone up by hand. To try again, rejoin the waitlist. Related: What happens when a waitlist spot opens up? · How do I save a card or payment method? · How do I change or remove my default payment method? · What do the registration statuses mean?