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Must know
  • It’s money a club holds for you, for example from a refund sent to credit or a goodwill credit. Each club’s credit is separate.
  • You can spend it with Apply account credit at that club’s checkout or when paying an invoice. It’s never applied on its own.
  • It doesn’t expire and can’t be used at a different club.
  • The history shows each change: Credit added, Credit used, Refund to balance and Credit removed.
Where it comes from. Your club can send a refund to your account credit instead of your card or bank, add a goodwill credit, or carry over a balance from the system it used before Uplifter. If an order you paid partly with credit is refunded, the credit part comes back to your balance. Where to find it. In the family portal, select Billing Details (on a phone, tap More first). The page header reads Billing, and Credit Balance is the first section. What each card shows. Each club you have or had credit with gets a card: the club name, the amount, Credit available or No credit available, and “Credit with [club name].” A card stays, at $0.00, after its credit is used. With no credit anywhere, it reads No credit yet: “Credit from a club - refunds or goodwill - will appear here.” If it shows Couldn’t load your credit balance, select Try again. Reading the history. Each card lists its changes, newest first: Date, Type, Description, Amount (plus for credit in, minus for credit out) and Credit balance (your balance after that entry). Description reads “Invoice [reference]” when the entry is tied to an invoice. Otherwise it repeats the type. Each card shows the latest 25 entries, with “Showing the latest 25 of [total] entries.” when there are more. You can spend it. When you’re signed in to your own account, Apply account credit appears at checkout on that club’s website and when you pay an invoice you owe from Invoices. You choose how much to use, and it’s never applied on its own. Your invoice then lists it as its own Paid by account credit line. Your club can also apply your credit to an invoice for you. For the steps, see How do I use my account credit to pay for a registration or an invoice? It never goes below zero, and nothing is erased. A spend or a club deduction that would overdraw your balance is refused. A correction is added as a new entry, not a change to an old one. Related: How do I use my account credit to pay for a registration or an invoice? · Where does my refund go and how long does it take? · How do refunds work and what can be refunded? · What’s on my Billing Details page?