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Must know
  • Look for the red banner. A declined renewal shows a red Payment declined banner on that membership, with Update card and Pay now.
  • Access can stop before it pauses. With no grace period (the default), Uplifter tries the charge again (the banner shows the next attempt date), and your athlete can’t join membership-only classes once the paid period ends until a payment goes through. If your club set a grace period, your athlete keeps access and it keeps trying until the grace period ends, then makes one final attempt.
  • A pause can be undone. If every attempt fails, the membership pauses (Lapsed). Once you add a working card and remove the declining one, the next period’s automatic charge restarts it.
  • Processing means wait. While the payment badge reads Processing, the payment is still going through, so don’t pay again.
What you see. Open Memberships in the family portal (under More on a phone). The membership shows a red Payment declined banner with Update card and Pay now. Its status badge tells you where it stands: Active while retries run, Lapsed once they run out. An Overdue payment badge can show in both cases. For each banner sentence, the retry schedule and the other signals, see What happens when an automatic payment fails? What happens next. With no grace period, coverage isn’t extended: once the paid period ends, your athlete shows as not eligible for membership-only classes while Uplifter retries, even though the membership still reads Active. With a grace period, access continues until the grace period ends.
1

Add a working card

Choose Update card on the banner (or open Billing Details, under More on a phone). Under Payment Methods, choose Add Payment Method (the + button on a phone), add the card, then choose Set Primary.
2

Remove the declining card

Uplifter keeps charging the membership’s card while it’s saved, so removing it sends the next attempt to your Primary card. Choose Remove on the declining card. The Remove payment method? dialog lists what it pays for. Choose Remove anyway (or Add a card first, shown if it’s your only card).
Or pay what’s owed. Choose Pay now. With one unpaid period, it opens that invoice. With more, it opens Invoices showing what’s overdue or failed. A paid period isn’t charged again, but add a working card for the next one. If it pauses. A Lapsed membership isn’t gone; don’t buy it again. The unpaid period stays on your balance. When the next period comes due, Uplifter charges your card automatically, and once that works the membership is Active again. Pay now clears what you owe but doesn’t restart it by itself. If you’re unsure, contact your club. Emails, and no card on file. The emails you get, and what happens when there’s no usable card at renewal, are on What happens when an automatic payment fails? Related: How do I check my athletes’ memberships and payments? · When does my membership renew and what am I charged? · What happens when an automatic payment fails? · Why did my membership end or get cancelled?