Must know
- Checkout checks for space before charging. If a program just filled, you see That spot just filled up and you aren’t charged.
- If a paid registration or drop-in still loses the last spot after payment, it can be refunded automatically and you’re emailed (a club can switch these emails off). A purchase made while signed in for an athlete in your family is the exception: nothing is refunded automatically, so contact your club.
- Free spots get a join-the-waitlist email instead, since nothing was charged.
- If the automatic refund fails, you’re emailed to contact your club.
What the refund covers. The price, its tax, and its share of any fee you paid on it. Money goes back the way you paid: gift card portions to the gift card, credit portions to your credit, the rest to your card. On a payment plan, only what was collected (the deposit) is refunded. The emails say refunds typically take 5-10 business days.
Drop-in waitlist requests. If you booked the drop-in as a waitlist request and the program has waitlists on, you join that session’s waitlist instead of being refunded.
When nothing was due at checkout. For a free spot, or an order paid entirely with a gift card or credit, you get “That spot filled up - join the waitlist,” with a Join the Waitlist button. If a gift card or credit paid for the whole order, ask your club about your balance.
Cash or e-transfer orders. If you chose to pay the club directly and the spot filled first, it is removed from your unpaid invoice and the email says there was nothing to refund. If your order goes through, your spot is held while you pay the club.
If the refund fails. You get “Issue with your refund - please contact us,” which says the refund has not been issued, and the club is alerted too.
Related: How do I join a waitlist for a full program? · Where does my refund go and how long does it take? · How do refunds work and what can be refunded? · How do I register for a single drop-in session?