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Must know
  • Ask the family to invite you. Ask the child’s family owner or a co-manager to invite you from their Family page. A guardian without the co-manager role can’t send invitations.
  • Nothing changes until you accept. Invitations last 7 days, and only the invited email address can accept.
  • Don’t add the child yourself. That creates a second, separate record.
  • Your club can’t add you. Your club can’t connect you to another family’s athlete; the family has to invite you.
Two ways in. Your child is already in another adult’s family, so you join it instead of registering the child again. As a Guardian there, you can access every athlete in the family. For just one athlete, the owner or a co-manager can use Share access instead and choose the permissions and clubs. You keep your own family, and you can never sign that athlete’s waivers (limited access).
1

Ask to be invited

The family owner or a co-manager opens Family in the family portal (on phones, under More) and chooses Invite family member. They enter your email, pick a Family role (Guardian, or Co-manager if the owner invites you) and choose Create invitation. If email delivery fails, they get Invitation ready with a link to send you (inviting someone).
2

Accept the invitation

New to Uplifter? Open the emailed link and continue with Google or Microsoft, or verify the invited email with a code, then add your name and a password. Create account and join family (Create account and accept access for Shared access) accepts as it creates your account.Already have an account? Sign in with the invited email address and choose Accept invitation on the “Invitation from [family name]” card on your Family page. Or open the emailed link and choose Join on my own or Merge a family I manage; merging may raise future charges (accepting and merging).
3

Check you're connected

Once you join, the athlete appears under Athletes, and the Family section on their page shows who’s connected, with Open family.
If you can’t accept. If your own athlete profile shows you’re under 18, you can’t accept a family invitation. If the invitation expired or was revoked, ask for a new one. “New family setup and sharing are temporarily paused” means you can’t accept right now. Don’t add the child yourself. Uplifter only blocks a matching name and date of birth among athletes you can already see (“You already have an athlete with this name and date of birth”), so you’d create a separate record. If a second copy already exists, ask your club to combine them (combining profiles). Already see the athlete? If you already have access, such as Shared access, open the three-dot Family options menu on your Family page and choose Add athlete from another family to ask to bring them into your family. Their family must then choose Approve sharing (adding from another family). It can’t help if you can’t see the athlete yet. Related: How do I invite someone to my family? · How do I accept a family invitation, and what happens if I merge families? · How do I give someone limited access to one of my athletes? · What is a family, and who can see my athletes?