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Must know
  • Only the family owner or a co-manager can assign, and only the older passes and punch cards they bought themselves.
  • Balance and billing carry over. The balance and any auto-renewal stay as they are, but you can’t undo the assignment or move the pass to another family.
  • Open the right family first. The pass goes to the family whose page you’re on.
Why some passes need a family. Passes and punch cards now belong to a family (see What is a family?). Ones bought before families existed, and some carried over when your club moved to Uplifter, still belong only to the person who bought them. They wait on the Family page until that person assigns them. If someone else bought the pass, ask them.
1

Open your family

Open Family in the sidebar (on phones, under More). In more than one family? Choose the one the pass should belong to from the list at the top of the page.
2

Find your older passes

On the Family passes and punch cards card, look under Choose a family for your existing passes. A pass shows its name and club; a punch card shows its club, card number and punches remaining. No such section means nothing here is yours to assign.
3

Assign it

Select Assign to family next to the pass or punch card.
4

Confirm

The dialog Assign this pass to [family name]? reads “[name] becomes a family benefit. Its balance and existing billing stay intact. It cannot be moved to another family after assignment.” Select Assign pass, or Keep unassigned to back out.
What happens next. The pass moves into the family’s list on the same card and covers that family’s athletes. Its balance stays the same, and an auto-renewing pass keeps its billing schedule, now renewing for the family. It stays with the family even if you leave it later. If you leave it unassigned. It keeps working the old way, covering the athletes you were linked to as a guardian. That older coverage stops once you switch those athletes over with Review existing access and Confirm family access on the Family page, so assign your passes too. On the Punch Cards page, an unassigned punch card shows Family assignment pending beside its card number. Related: What is a pass and who does it cover? · How do I see my passes and remaining credits? · How do I buy and use a punch card? · How do I change someone’s role, remove them or leave a family?