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Must know
  • Club notification and campaign texts need your SMS consent. Reply STOP (as the whole message) to stop texts to that number.
  • Reply START, YES or UNSTOP to turn texts back on after a STOP.
  • The SMS Notifications section in Account Settings only appears once your phone number is verified.
  • Staff and coaches can still reply to you by text in chat unless you have opted out.
Where to find it. Choose Settings in the sidebar (on a phone, More > Settings) to open Account Settings. The text controls are in the Phone Number section. You may already be opted in. The same optional consent box appears when you sign up on your club website, at checkout and when you accept an invitation. If you ticked it there, texts are already on. Once your number is verified, SMS Notifications shows the box ticked and “SMS messaging enabled since” with the date.
1

Turn texts on while adding your number

Tick the optional consent checkbox under the phone field, then verify your number. Texts switch on when the code is confirmed (“Phone verified. SMS notifications enabled.”). The checkbox hides once you have consented.
2

Or turn texts on after verifying

In SMS Notifications, tick the consent checkbox and choose Save Changes (“SMS notifications enabled”). Save Changes stays greyed out until you change the box.
3

Turn texts off

Clear the same checkbox and choose Save Changes (“SMS notifications disabled”). A failed save reads “Failed to update SMS preferences”.
Turn texts off by replying. Reply STOP to a club text (UNSUBSCRIBE, CANCEL, END and QUIT work too). It must be the whole message, so “stop please” does nothing. It also stops texts to anyone else in your household who uses the same phone number. Turn texts back on. Reply START, YES or UNSTOP as the whole message. Texts resume at once if you had consent before the STOP. In settings instead, the box still shows ticked after a STOP: clear it, choose Save Changes, then tick it and save again. If you cleared the box yourself. That removes your consent as well as stopping texts. Replying START lifts the opt-out, but club notification and campaign texts stay off until you tick the box and save. If your number is not verified. If you agreed to texts at sign-up but never verified, Account Settings shows no text controls. Reply STOP, or verify first so SMS Notifications appears. Chat replies. One-to-one chat replies from club staff or coaches do not need your SMS consent. Only an opt-out (STOP, or clearing the box) blocks them. A club that has deactivated or removed your account sends you no texts at all. See when you agreed. Consent changes in Account Settings are recorded. Under Account activity & security, choose View account activity and find Text messages under Consent. Email is separate. Email opt-out is per club, in Email Preferences on Account Settings. Related: How do I add and verify my phone number? · How do I stop or restart emails from my club? · What notifications and emails will I receive? · How do I message my club or coach?