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Must know
  • Cancelling stops future charges. Your athlete stays active until the end of the paid period, and that period is not refunded.
  • You see Cancel only if your family role lets you cancel for that athlete.
  • You always get an on-screen confirmation. An email comes only if your club has turned on the Membership Cancelled email.
  • An older membership that a family does not own can be blocked from online cancelling when a program needs it. Contact your club in that case.
Before you start. Cancel works for recurring and one-time memberships. Cancel shows on an active membership that is not already ending, and on an ended one that is still set to renew (so you can stop that charge). A membership that is already Ending, or Lapsed because a payment failed, cannot be cancelled online.
1

Open Memberships

Sign in to the family portal and open Memberships in the sidebar. On a phone, tap More in the bottom bar, then Memberships. It appears only if one of your clubs offers memberships or passes. Memberships are grouped under each athlete’s first name.
2

Click Cancel

Click Cancel on the membership. If an active membership has no button, your family role cannot cancel it, and its row may read Billing details are not shown for this membership. If you see You cannot cancel this membership, ask your club. Cancel is not on the athlete’s own page, only here.
3

Confirm

The Cancel this membership? box says the membership will stay active until its end date, then end with no further charges. Without an end date, it says the membership will be cancelled with no further charges. Click Cancel membership to confirm, or Keep membership to back out. A message reads Membership will end followed by the date, or Membership cancellation requested. when there is no end date.
What happens next. The badge reads Ending with the date, the payment badge reads Lapsing, and the line under the name reads Ends [date] · no further charges. After the end date the membership reads Cancelled. If a membership can no longer be cancelled, you see This membership can no longer be cancelled. If cancel is blocked. For an older membership that no family owns, a program that needs it can stop the cancel. You see Can’t cancel this membership, the programs affected (marked (ongoing) or (until [date])), and Coverage ends [date]. Click Close and contact your club. When a program needs the membership. A membership bought through your family cancels normally. A registration that relied on it may then go to club staff for review. If so, it may appear on the Family page under Missing requirements as Participation continues. Existing participation and billing continue while staff review the change. Refunds. Cancelling yourself never refunds the current period. Only your club can issue a refund. Related: How do I check my athletes’ memberships and payments? · When does my membership renew and what am I charged? · Will I be charged again after I cancel a membership? · Why did my membership end or get cancelled?