Must know
- It changes everyone at once. The Recurring billing button acts on every athlete billed for the program or membership. It only appears when there is something there you can change.
- Pause and Resume ask about the paused cycles: skip them or bill them afterwards. Pausing doesn’t take anyone off the program or membership.
- Cancel ends the enrollments or memberships too, each at its period end, not just the billing.
- A result list shows what happened, naming every athlete and why any charge was left as it was.
Cycles you choose to bill are charged one per daily run (8:00 AM Eastern) once billing restarts. A membership cancel asks nothing, and access runs until the period ends. Other unpaid invoices stay on the guardian’s balance.
1
Pick an action
Click Recurring billing and choose an action.
2
Answer its question
Nothing is preselected, and each option shows how many charges it changes. For a pause you can also set Restart billing on. Billing resumes on the first cycle on or after that date. Leave it empty to resume yourself later.
3
Check the list and confirm
The list shows what changes for each athlete. A charge that can’t change says why. Click Pause billing, Resume billing or Cancel billing, or Keep as it is to back out.