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Must know
  • Selling needs the Gift Cards and Store features. Your website also needs the site published with the Store and Gift Cards pages switched on, and at least one card that is Active and Available online. The register lists every Active card, staff-only ones included.
  • A register cart with a gift card can’t be charged on a card reader. Take it with the QR payment link or cash.
  • The card is created once the purchase is paid, and the recipient is emailed a claim link. Gift-card purchases are never taxed and never discounted.
  • You can reword or switch off the email as the System Rule “Gift card delivered, resent or reassigned”. The card is still created when it is off.

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On your website

What visitors see. The Gift Cards page shows only Active cards that are Available online. Your site links to it once one exists. How they buy. A visitor picks a tile, sets the amount, and chooses For myself or Send as a gift. A gift also takes Recipient name and Recipient email. Either way, the buyer can add From and an optional Message (280 characters). Edit in the cart reopens it until checkout. Amount rules. A fixed card sells at exactly its amount. A buyer-chooses card must fall between the minimum you set and its maximum (up to 1,000.00whenyouleavethemaximumblank).Nocardcanexceed1,000.00 when you leave the maximum blank). No card can exceed 10,000.00. Paying. Gift cards must be paid by card or bank, so paying the club directly is refused. A card made unavailable online while in a cart is refused at checkout.

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At the point of sale

Where to find it. The register shows a Gift Cards tab beside your product categories. With no cards, it points to Store > Gift Cards. A card with Available online off is still sold here; an inactive one is not. Selling one. The dialog matches the website’s, with a live preview, but For myself is hidden and a recipient email is required. The cart line reads “Gift card → [recipient email]” with a trash button, not a quantity stepper. Any sale needs the Create Financials permission. Taking payment. The card reader option is hidden. Choose Card for a Scan to Pay QR code, or Cash. Card adds your card service fee to the whole sale, gift card included; cash adds none. If the amount paid on the link doesn’t match the total, no card is issued: refund the payment and start a new sale.

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When the email goes out

What it looks like. A bar in your primary color with your club name (no logo), and a View your gift card button that opens the family portal, where the recipient claims the card. Default subjects: “[sender] sent you a gift card to [your club]”, “You’ve received a gift card to [your club]” (no sender name), or “Your [your club] gift card” (self-purchase). Change or turn it off. Go to Settings > Communication > Notifications, open System Rules, and edit “Gift card delivered, resent or reassigned”. A custom subject replaces all three defaults. When it is not sent. A failed send is retried automatically, and a resend comes with a new link (only the newest link works). Never emailed: a card whose purchase line you refunded, one cancelled before its invoice settled, or one on an invoice that stays cancelled. Cards on a part-paid invoice wait until it settles. Where to see the sale. On Financials > Gift Cards, the Source column reads Store or POS. The Filter gift cards panel’s Source filter offers Online store, Point of sale, Staff-issued, and Hero. Related: How do I turn on gift cards and add them to my website? · How do I create and design a gift card to sell? · How do I sell in person at the point of sale? · How do I buy a gift card and send it to someone?