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Must know
  • Off by default. Set per program in its Waitlist settings, once Enable Waitlist is on. Waitlists are a plan feature.
  • What triggers it. Cancelling or removing an enrollment that held a spot, or an unpaid 24-hour offer expiring. Pausing or completing an enrollment, raising capacity, or switching it on does not.
  • Nobody is promoted when the next athlete needs a required membership that can’t be bought right now. Staff get no alert.
  • The charge includes any required membership. If your club collects at join, it charges only what is still owed.
1

Open the program's waitlist settings

Go to Registrations > Programs. Open the program’s actions (…) menu and choose Configure, or open the program and click Settings. Click the Waitlist tab and make sure Enable Waitlist is on. For a draft, Configure opens the step-by-step editor, where Waitlist is a step.
2

Turn on Automatic Promotion

Switch on Automatic Promotion. Application Required programs have no Waitlist section, and rate-card programs can’t use waitlists.
3

Save

Click Save Changes (Save Program in the step-by-step editor). Turning Enable Waitlist off and saving also turns Automatic Promotion off.
What happens when a spot opens. Uplifter takes the first athlete in the numbered line on the program’s Waitlist tab, which shows Auto-promote enabled while the toggle is on. You can reorder the line with Move up and Move down. By session requests are skipped (one whose sessions have all passed is removed). One opened spot promotes one athlete. What the family is charged. One charge to their saved card: the program fee plus the required membership, unless they already hold it. If Settings > Registration > Waitlists collects the fee or membership at join, promotion charges only what is still owed, possibly nothing. The athlete shows Spot offered until the charge succeeds. Once it succeeds (or right away when nothing is owed), the family gets the Waitlist Promotion email, unless you switched it off or they still have requirements to finish. If the charge fails, they get the Waitlist Payment Failed email instead and have 24 hours to pay. Then the offer expires and the next person is promoted. When nobody is promoted. The athlete stays in line and the spot stays open when: Session waitlists. With the toggle on, cancelling or removing a session registration also moves the longest-waiting request for that session in, at no charge. Many programs at once. Select programs, click Bulk Edit, and use Automatic promotion in the Waitlist field. Related: What happens when a spot opens in a full program? · How do I manually promote an athlete off the waitlist? · How do I reorder or remove athletes on a waitlist? · What happens when a promoted athlete’s payment fails?