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Must know
  • Charging is the default. An invoice priced like an online purchase is charged to the family’s saved card, or emailed if there is no card. The membership starts once it is paid.
  • Comp (no charge) makes the athlete a member right away, with nothing invoiced and no auto-renewal. The comp ends when that billing cycle ends.
  • Permissions. Any add needs Edit Training and Memberships on your plan. Charging also needs Create Financials.
  • Same rules as buying online. A charge enforces every online-purchase restriction except Available for purchase online. A comp checks only duplicates and capacity. A full cycle is refused either way.
1

Open the dialog

Go to Athletes > Memberships, open the membership, and click Add member.
2

Pick the athlete

Click Select an athlete and search. Already a member athletes can’t be picked. One showing On invoice [reference] can still be added. That invoice is cancelled when you comp them or once the new charge is paid.
3

Pick the Billing cycle

The list holds only cycles a family could buy today. The running one is badged Current. If the list is empty, see If you can’t add below.
4

Read the Charge summary

It shows the price, tax, any card or bank fee, and Total to charge. Joining the running cycle adds a [N] days left badge, and a membership that prorates shows a Prorated amount for those days. An upcoming cycle is full price. The last line names the card (Charged to [brand] ending [last 4]) or says No saved card on file, so the invoice is emailed for them to pay online.
5

Charge or comp, then add

Leave Comp (no charge) off to charge the family, or switch it on to waive the charge. Then click Add member.
What happens next. A charged recurring membership auto-renews once paid. A comp covers the athlete from today (or an upcoming cycle’s start) until the cycle ends. Add them again for a later cycle. Once active, programs that require the membership show the athlete’s Membership as Active. If you can’t add.
  • This membership has no open or upcoming billing cycle. Add one on the Periods tab first. A Draft or Scheduled membership has no cycles until it is Active (you can’t add one by hand; the Periods tab is the Billing periods section, see billing cycles). On an Active membership, every cycle is full, outside its purchase window or closed to registration: raise Maximum Capacity (under Capacity Limit) or turn on Allow purchase outside window (purchase window).
  • This athlete has no guardian who can be billed. Link a guardian, or comp them in.
  • A failed restriction, such as age or a waiver, replaces the Charge summary with its reason and blocks the charge.
  • Without Create Financials, only a comp works.
  • The membership’s price changed since this was prepared. Try again.
  • This cycle has nothing left to charge. Comp the athlete in instead.
  • This family is paying for this membership in a checkout right now, so nothing was charged. Check the membership before retrying.
  • Another add for this athlete and cycle is already in progress. Try again in a moment.
  • A comp into a full cycle shows This membership cycle has reached its capacity limit. Pick another cycle, or raise Maximum Capacity (under Capacity Limit).
Good to know. An athlete you removed or cancelled from a cycle can be added again. There is no cash payment option. To bill on an invoice instead, see How do I add a program, membership, pass, or store item to an invoice?. Its Takes effect setting starts the membership When the invoice is sent or When the invoice is paid. Ask Hero can also prepare an add for you to confirm. Related: How does membership proration work, and how do I turn it off? · How do I cancel or remove a member’s membership? · How do I set who can buy a membership? · Why was I charged or invoiced for a membership I didn’t buy online?