Must know
- By default, the system retries a declined charge up to 3 times, at least 20 hours apart, then marks it FAILED. If you’ve set a payment grace period (Settings → Financial Setup → Payment Schedule), suspension is instead based on days past the due date.
- Once a charge is FAILED, the daily run won’t retry it on its own — a staff member uses the Retry action on the Recurring Billing page.
- When the charge goes through again, a suspended pass or membership is restored automatically.
The retry cycle
Each attempt is spaced at least 20 hours apart, so a family isn’t hit repeatedly in one day. The failure count shows next to the status on the Recurring Billing page. By default, after the third unsuccessful attempt the charge status becomes FAILED and what it was paying for is suspended. (If you’ve configured a payment grace period, the switch to FAILED happens once the charge is past due by your grace window instead — which can be sooner or later than three tries.) When a charge is suspended:- Passes expire and memberships lapse.
- Program enrollments are not paused automatically — billing stops, but the athlete’s spot stays Active for you to review and handle manually.