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Must know
  • When checkout says no. Checkout refuses a pass the buyer already holds for the same Family while that holding is active, inside its dates and, for a credit pass, still has credits. The message names the pass. Two checkouts for the same pass at the same time are also refused until one is finished or closed.
  • Buying again adds a holding. Buying again after a pass expired or ran out of credits adds a new, separate holding. The old one is not refreshed, and balances never combine.
  • Free copies. To give a family another copy without charging them, use Issue pass on the pass’s Family holdings tab.
  • Passes is a plan feature. If Settings > Registration has no Passes, contact Uplifter support.
How it works. Every pass purchase belongs to the Family chosen on its cart line and becomes its own holding, with its own credits, dates and renewal. A buyer with several Families picks one under Purchase belongs to. A buyer with none sees “A Family is required to own this pass.” and cannot pay until they create or join one. What the family sees. The refusal appears in the order summary under Before you can pay: “[Pass name]” is already active on this account - remove it from the cart to continue. The buyer cannot pay until that line is removed. What each situation does. In the cart. Once a pass is in the cart, its Add to Cart button on your club website’s Passes page reads Already in cart. Checkout keeps one line per pass per Family. Two checkouts at once. The second checkout is refused before any payment, with “This pass is already being paid in another checkout of yours. Finish or close that checkout, then try again.” or “This pass is already being paid in another checkout. Refresh and try again.” What you see as an admin. On the pass’s Family holdings tab (Settings > Registration > Passes), each purchase is its own row. Only active holdings are listed, so a used-up credit pass sits beside the new one at 0 credits, while an expired one drops off once marked Expired. That is the usual answer to “why do we have two?” Manual invoices run a similar check for a pass the family already has. For a free copy, see How do I give a family a pass at no charge?. Related: What is a pass and which athletes does it cover? · How do I see who holds a pass and their credits? · How do I give a family a pass at no charge? · How do I sell passes on my website?