Must know
- The daily run charges every recurring charge that is due at 8:00 AM Eastern time. You don’t trigger it.
- Each row is one athlete and one product, and can hold more than one charge. Click a row to open that charge’s own page.
- A charge with no card attached still runs. It uses the family’s default saved card or bank account, and if they have none, leaves an unpaid invoice the family can pay online.
- Families get a reminder email 3 days before a charge that has a payment method on file.
Find a charge. Search by name… matches payer, athlete, description, program and membership, and every word must match. Filters opens Filter recurring billing: Status, Program, Next billing date, Payment method (Card, Bank account, No payment method), Behind schedule and Failed attempts. Tables open at 100 rows, and Cards is the other view. Your search, filters and view are kept when you come back from a charge. A club with none sees No recurring billing yet. A search or filter with no results shows No recurring billing matches these filters. A very large club may see a warning that some rows are not listed: narrow the list.
Open a charge. Click a row, or choose Configure. The header shows a Pass, Membership, Program or Manual label, the athlete, payers and cycle total. Edit sits in the header, or on each charge’s card when a row holds several. Source shows how each cycle is priced, and Cycles lists each period’s Charge date, Amount and Outcome. A rate-card charge always bills monthly on your club’s billing date, with no amount override. Details: changing a recurring charge.
Change one, or many. The row menu offers only actions that apply, such as Retry now, Pause, Resume, Cancel and Set Active (how). Program and membership pages have a Recurring billing menu for every athlete at once. A guardian’s profile has a read-only Recurring Billing tab, and families see their side.
Related: How do I pause, resume, or cancel a recurring charge? · What happens when a recurring charge fails? · How do I change a recurring charge’s amount, frequency, or billing date? · How do I restart a cancelled recurring charge?