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Must know
  • Monthly and yearly recurring charges run automatically once a day at 8 AM UTC — you don’t trigger them. Charges that bill per session aren’t part of that daily run — they aren’t charged automatically at all; use them to track per-session billing you collect yourself.
  • The guardian gets a reminder email 3 days before each charge that has a payment method on file — a charge showing No payment method sends no reminder.
  • A charge showing No payment method won’t run until the guardian saves a payment method (a card or bank account).
The Recurring Billing page (Financials → Recurring Billing) is where every automatic charge in your club lives — the ongoing tuition, membership dues, and pass renewals that bill families on a schedule. Each row shows one charge. The Source badge tells you where it came from:
  • Pass — a renewing pass.
  • Membership — membership dues.
  • Program — a recurring program enrollment (e.g. monthly tuition).
  • Manual — a charge you set up by hand.
Other columns show the guardian and athlete, a description with the frequency (for example, monthly or yearly), the Next Charge date, the Coverage Period it pays for, the Payment Method on file, the Status, and the Amount. If none is saved, the payment method reads No payment method in yellow — that charge won’t run until the guardian adds one. The cards along the top summarize Due Today, Upcoming (7 days), Active Recurring, and Failed/Retry so you can see at a glance what’s coming and what needs attention. Use the status filter to see all the charges in one state, and the search box to find a charge by the athlete’s name or the charge description (it doesn’t search by the parent’s name). Charges are created automatically when a family buys something with recurring pricing — you manage them (pause, resume, cancel) from this page. Related: How do I pause, resume, or cancel a recurring charge? · What happens when a recurring charge fails? · What are stored cards, and who manages them?