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Must know
  • One combined list. Your item and season picks make a single list. Once you pick an item or season in any category, categories you left empty get no discount.
  • Whole seasons. Pick a season under Whole seasons to cover every program in it, including programs added to the season later.
  • Sibling discounts live elsewhere. They are Family discounts built on the Discounts page. Only multi-session discounts stay on the program.
  • Some things are never discounted. No discount, code or automatic, reaches gift card purchases, event tickets, punch card purchases, events and competitions, bookings, or program tuition priced from a rate card.
Where to find it. Go to Settings > Financials > Discounts, click Create discount, and open the General step. Scope controls promo codes and automatic discounts alike. On a Buy X, get Y discount it is labeled Customer gets (see How do I set up a Buy X, get Y discount?).
1

Choose the scope categories

A new discount starts with Passes, Memberships, Programs and Store all selected, shown as All products. Open Scope and deselect categories to narrow it. You need at least one, or Next and Save as Draft stay disabled.
2

Optionally pick specific items

When you narrow the scope, an item picker appears for each selected category, such as Programs items. Removing a category from Scope clears the items you picked for it.
3

Optionally pick whole seasons

When Programs is in a narrowed scope, a Whole seasons picker appears beside Programs items. Options read All programs in [season] and add to any programs you pick. Removing Programs from the scope, or going back to All products, clears the seasons.
When a list is empty. An empty picker means every item only if you picked nothing in any category. Say you choose Programs and Store and pick two programs but nothing under Store. Store products get no discount, even though the empty picker reads “Applies to all store”. If a picker can’t load, click Retry. Saving stays blocked while items you already picked can’t be loaded. Buy X, get Y. The item pickers show even under All products, and the reward side must be narrower than that: pick a reward item or narrow the scope, or Next and Save as Draft stay disabled. Presets. The Multi-class discount template starts on Programs only, as does Create discount from a program’s Manage Family discounts view (with that program picked). Sibling and multi-session discounts. Build sibling discounts on the Discounts page, or click Manage Family discounts in a program’s discount settings (how they work). Multi-session discounts stay on the program (member, pass, and multi-session rates). What families see. A code with nothing in the cart to discount stays at checkout as an amber label reading “[CODE] doesn’t apply to any item in this cart”. It turns green and reads “[CODE] applied” if a matching item is added. Usage limits. When Count usage by (on the Pricing step) is Qualifying items per customer, scope sets the unit of a use limit: uses per athlete when Programs or Memberships are in scope, uses per account when only Passes or Store are. After you save. The discount page shows Scope and Items rows (item names, All items in scope, or No individual items when only seasons are picked), plus a Seasons row when you picked seasons. Changing scope, items or seasons in any status needs Edit Financials; creating needs Create Financials. Related: How do I create a discount code? · How do Family and sibling discounts work? · Why didn’t a discount code apply at checkout? · How do I limit how many times a code can be used?