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Must know
  • Defaults. Waitlist Join Confirmation starts switched off for new clubs. Waitlist Promotion, Waitlist Payment Failed and Waitlist Payment Expired start switched on.
  • What you can change. The wording, whether each email sends, and whether your staff get a copy. The trigger, timing, delivery method and main recipients (guardians, by email) stay fixed.
  • Reset. An edited email shows a Customized badge. Reset to default on the Content step restores the original wording.
  • Access. The four appear only on a plan that includes Waitlists. Editing, switching and testing need the Send Communication permission.
Where to find them. Go to Settings > Communication > Notifications (titled Notifications & Reminders) and open the System Rules tab. Viewing the list needs View Communication. Type Waitlist in Search rules by name… to find the four. Rows don’t open when clicked. Each row’s actions menu offers Edit, Send Test and Disable or Enable. The Status column shows Active or Inactive. If your club has used Uplifter for a while, Waitlist Join Confirmation may already be on: check its Status.
1

Reword an email

Choose Edit. The page opens with a Built-in badge on the Content step. Change the Email subject and Email body, then choose Preview to check it. SMS version (optional) is never sent, because these four always go by email.
2

Copy your staff (optional)

Choose Back to reach Audience and tick Also notify our staff. Every staff member gets a copy, and the family still gets theirs. Everything else on Audience is read-only.
3

Save

Choose Next until you reach Review, then Save changes. You see “Notification updated” and the row shows Customized.
Switch one on or off. Choose Disable or Enable. There is no confirmation step: you see “Rule disabled successfully” or “Rule enabled successfully”. Waitlist Join Confirmation sends nothing until you enable it. Built-in rules can’t be deleted, so switch one off instead. Send yourself a test. Choose Send Test, then Send Test again to confirm. It goes only to your own admin email, never to families, and you see “Test sent to” with your address. A switched-off email can’t be tested, and the test fails if your account has no email address. Go back to the original wording. Choose Edit, then Reset to default on the Content step. The original wording comes back straight away (“Default wording restored”) and the badge clears, so there is nothing to save. When Waitlist Promotion is held back. It is not sent if the enrollment is still waiting on family requirements, or if the offer was withdrawn or released before the charge went through. Its original subject is “Good news - [athlete] has a spot in [program]!”
Don’t add your own rule for the same event: families get two copies. In Add notification, the promotion event is called Waitlist Auto-Promotion.
The original Waitlist Payment Expired email says the athlete “remains on the waitlist”. An expired offer cancels the enrollment, so the family has to join again. Reword it if that matters to your club.
Related: How do I edit or turn off a built-in notification? · What are notification rules and reminders? · How do I test a rule and check what was sent? · What happens when a promoted athlete’s payment fails?