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Must know
  • Answers live with who they’re about. Athlete answers are on the athlete’s Custom Info tab, family answers on the family’s record, and purchase answers on the invoice, where they’re read only.
  • Coaches see an answer only when the question has Show on attendance roster on (off by default), read only, beside each athlete as they take attendance.
  • Reports > Compliance > Custom Questions lists every answer in one table you can filter and export (needs Reports on your plan too).
  • Needs Custom Information. None of this shows unless your plan includes it.
1

Open the athlete's Custom Info tab

Go to Athletes > Directory, open the athlete, and select Custom Info. With no questions set up, the tab reads No custom information questions configured.
2

Add or correct the answer

Choose Add answer or Edit (needs the Edit Athletes permission). In the Add response or Edit response panel, change the value and choose Save. You’ll see Answer saved.
Uploads, signatures and serial numbers. A File Upload or Image Upload question has an Upload file or Replace file field instead of Edit, and staff can’t change a Signature answer here. A saved Serial Number can’t be edited unless the question has Allow a saved number to be changed on. Typing a number above the next automatic one asks Move the automatic numbering? first: the numbers in between are skipped, and the numbering can’t be moved back. See Assign member numbers with a serial-number question. Family answers. Go to Athletes > Families (needs View Families), open the family, and find the Family questions card. Choose Answer questions or Update answers (needs Edit Families). With nothing saved, the card reads No answers recorded yet. Purchase answers. On an invoice (Financials > Invoices), a Purchase answers card appears when the purchase has answers, including each item’s. Families see them as Purchase questions on their order in the family portal. Neither screen can change them. Membership files. A membership’s page lists files uploaded to its questions under Documents from custom questions. Every answer at once. Reports > Compliance > Custom Questions has one row per answer, with columns Answer for, Subject, Question, Answer, Responded and Responded By. Filter to one program, or by season, category or level. Responded starts at the last 365 days, so widen it for older answers. Family rows need View Families and purchase rows View Financials. Select an athlete’s name to open their record. Related: How do I add custom questions to registration forms? · How do I ask a question once per family, once per purchase, or for each item bought? · How do I run, filter, and export business reports? · What is an athlete record?