Skip to main content
Must know
  • Public card shows lead and assistant coaches only. With Show Coach on Marketing Site on, the program card shows up to 3 Lead or Assistant Coaches, primary first. Substitutes and Volunteers never appear there.
  • New people start as Assistant Coach. The first person you add becomes the primary. Change roles in each row’s dropdown.
  • Certifications are checked for new additions only. A save that adds someone missing a required certification is refused. Coaches already on the program whose certification lapsed stay assigned.
Where to find it. Use the Staff step of the program wizard, or open an existing program and choose Settings, then the Staff tab. Edit step-by-step reopens the wizard. Assigning staff while creating a program needs the Create Training permission. Changing staff on an existing program needs Edit Training.
1

Add people

Use Add Staff Member. The list has every staff member who is not deactivated, not only coaches. People you add appear under Assigned Staff. Once everyone is added, the picker reads All staff assigned.
2

Set roles

Choose Lead Coach, Assistant Coach, Substitute, or Volunteer for each person.
3

Mark a primary

Click the star (Set as primary) on that person’s row. The primary shows a Primary badge instead.
4

Remove someone

Click the trash icon on their row. Removing the primary promotes the first person left.
5

Control public display

Show Coach on Marketing Site is on by default for new programs and copies. Turn it off to hide Coached by on the program card.
6

Save

In Settings, click Save Changes. In the wizard, click Create Program or Save Program.
Certifications. If your club requires them for programs, a Required certifications box lists them and anyone missing one is greyed out (Missing). A certification is missing if never granted, failed, or expired. A refused save shows Staff missing required certifications followed by the certifications that are missing. What families see. The card shows up to 3 avatars and the first 2 names, primary starred, then +1 more. The full program page ignores the toggle. It lists up to 10 people of every role under Your Coach or Your Coaches, with roles shown. Other places.
  • Bulk edit: the Staff assignments field (under Waitlist & staff) replaces the whole roster on the selected programs. An empty list reads Removes all staff.
  • Copy from Existing carries the coaches, roles and primary. Staff no longer active are dropped, and a message says how many.
  • One session: the Coaches field in Edit session replaces the program’s staff for that one date. Uncertified staff are flagged but can be assigned.
Related: How do I track coach certifications? · How do I edit, reschedule, or cancel a session? · How do I edit several programs at once? · How do I create a new program?