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Must know
  • Uses counts paid orders only, one per order, and goes back down when every discounted item on an order is cancelled (one exception, below).
  • A checkout in progress holds a capped code’s slot without showing in Uses, so a code can turn shoppers away while Uses is still below the cap.
  • Total savings keeps the amounts from the time of purchase, even after you edit the discount. The history’s Line savings does not.
  • Redemption history shows only the 20 most recent discounted lines.
Codes and automatic discounts share one detail page. An automatic discount shows “Applied automatically - no code required.” under its name. Quick check from the list. The Uses column on the Discounts list shows paid uses over the cap, or over ∞ with no cap. Cards read “3/10 used”.
1

Open the discount

Go to Settings > Financials > Discounts. Click anywhere on the discount’s row or card, or open the row menu and choose View details.
2

Read the three tiles

Uses is the number of paid orders that used the discount, with the cap beside it if you set one (for example 3/10). Total savings is the dollars taken off across every redemption, not just the ones listed below. Discount is the percentage or dollar amount.
3

Scan Redemption history

The table has the columns Date, Customer, Item, Invoice and Line savings. The heading counts the rows (for example “5 recent redemptions”). Until an order uses the discount, it reads “This discount hasn’t been redeemed yet.” with “No redemptions recorded.”
Which athletes got this discount? Read the Customer column in Redemption history. It shows the athlete’s name, or “Account” when the line has no athlete. It lists only the 20 most recent lines, and no report lists every recipient. A family discount (counted by “Orders per owning Family”) is one row per order reading “Account”, so it does not name the athletes. What the history rows are. Each row is the discount on one order for one athlete (or the account), so one order can fill several rows. Item shows the program, or a description such as “Discount: [discount name]”. Rows are not filtered by order status, so an unpaid checkout or cancelled item can appear and the row count may not match Uses. The Invoice link shows the order’s state. Line savings is worked out from the discount’s current settings, so it can change after you edit the discount. Use Total savings for the dollars actually saved. What changes Uses and Total savings.
  • Cancelling some of the discounted items on an order lowers Total savings but leaves Uses alone. Cancelling every discounted item on the order also gives the use back. A partial cancel also frees the per-customer limit for those items, if the discount counts usage by “Qualifying items per customer”.
  • The exception: automatic discounts named “Family discount: [program]”, created by Uplifter from older sibling discounts, keep their use and savings when an order is cancelled.
  • Starting or abandoning a checkout never changes Uses.
  • If a discount applies to every charge, later renewals add to Total savings but not to Uses.
  • For a discount brought over from a previous system, Uses starts from the carried-over count. Total savings and Redemption history show only orders taken in Uplifter.
Capped codes. Starting a checkout reserves a slot. The slot frees up by itself if the checkout isn’t paid, or right away if the unpaid checkout is cancelled. Reserved slots do not show in Uses, so real room left is at most the cap minus Uses. Related: How do I limit how many times a code can be used? · What do the discount statuses mean? · How do I delete a discount code? · How do I search and export my transaction history?