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Must know
  • Uses counts every time the code has been applied to an order at checkout, including carts that weren’t completed — so treat it as a usage indicator, not a paid-orders-only tally.
  • The Redemption history lists each redemption by customer, so you can see who used the code.
  • Total savings adds up the dollars taken off across every redemption of the code — not only the recent ones listed below.
A discount’s detail page is where you see how a promotion is performing.
1

Open the discount

Go to Settings > Financials > Discounts and click the code you want to review.
2

Read the stat cards

At the top, Uses shows how many times the code has been applied at checkout (with the total cap alongside it if you set one), and Total savings adds up the dollars it has taken off across all of its redemptions — not just the recent ones listed further down. A third card shows the code’s value.
3

Scan the redemption history

Below the settings, Redemption history lists the most recent redemptions with the date, customer, item, invoice reference, and dollars saved on each. It reads “No redemptions recorded.” until the code is first applied to an order.
When you’ve set a total limit, the Uses card shows the count alongside that cap (for example, 3/10). Because that number counts every checkout the code touched — including carts that were never completed — treat it as a rough progress indicator rather than an exact tally. The cap is enforced from the moment checkout starts, not just at payment: starting a checkout reserves a slot for 75 minutes, so an abandoned cart can make the code look fuller than it is. That figure can stay inflated until the unpaid draft is cleaned up (up to a day later, or right away if the card was declined or the shopper backed out); only paid orders count permanently, so your true remaining capacity is usually a little more generous than the number suggests. For a broader view of payment activity across your account, see the Transactions page. Related: How do I limit how many times a code can be used? · What do the discount statuses mean? · How do I delete a discount code? · Search and export transactions