Skip to main content
Must know
  • Where it is. The Activity log is under My Organization and needs the View Settings permission.
  • Who can export. Only staff with Export Activity Log can download it. Admins have it. Other roles, including existing custom ones, need it added.
  • What an export holds. It follows your current search and filters, up to 10,000 changes. The file says when it was cut off.
  • Money stays hidden. Staff without View Financials don’t see price, refund, payment, discount code or account credit changes, and dollar amounts are blanked on the other changes they can see.
Where to find it. In the admin dashboard, choose My Organization > Activity log. It lists every recorded change in your club, newest first: what changed, who changed it, and why.
1

Search or filter

Type in Search names, records and what changed, or select Filters to open Filter activity. It offers:
  • What changed, grouped by area, such as Money or Staff.
  • Who: Actor type, or Surface such as Admin or Coach.
  • Outcome: Success, Failure or Denied.
  • When: Today, Last 7 days, Last 30 days, This month, or From and To dates, read in your club’s time zone.
Filters apply as you pick them. Select Done to close.
2

Check what is applied

Each active filter shows as a label: select its x to clear it, or use Clear all in the panel. A line above the list says how many changes are showing out of how many matched. Load more brings in older ones.
3

Pick a view

Cards (the default) merges a burst, such as several changes one person saved on one record in quick succession, into one block. Table shows one row per change, with When, Who, What, Record, Summary and Changes columns. Select 1 field or [number] fields to see each value before and after.
4

Export a copy

If you have Export Activity Log, select Export CSV at the top right. The file has one row per change, with times in your club’s time zone. Each download is itself recorded in the log.
Share a view. Filters and your Cards or Table choice live in the page address, so the link shares what you see. Who is named. Each change shows the person’s name, including your own. A change confirmed through Ask Hero reads [name] (via Hero). With no name recorded, you see a role such as Gym staff or Automatic, or Not recorded. Hero proposal entries show what became of a change Hero prepared, including a refused confirm (outcome Denied). Nothing showing? No changes match these filters means nothing fits: widen or clear them. If your dates reach back before recording began, a notice says changes before that date were not recorded. That is a gap in the record, not proof that nothing happened. One record’s history. These records have their own Activity panel, where your own changes read as your name followed by (you). Last changed lines. The Programs, Memberships and Staff lists show a line under each row: Last recorded change by [name or role] on [date and time]. An info button beside a program’s price (needs View Settings and View Financials) and beside Monthly billing day in Settings > Financials > Payment Schedule shows who last changed the value, when and why. Related: What’s on a staff member’s profile? · How do I set staff roles and permissions? · Where do I find my club’s settings? · What happens when Hero prepares a change (nothing changes until you confirm)?