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Must know
  • On a phone, Time Clock is under More in the bottom tab bar, and the header clock shows only a clock icon until you clock in.
  • Time Tracking is off by default and your club can’t switch it on itself: Uplifter support turns it on.
  • If the Time Clock page opens but shows Forbidden, your staff account is missing the Track Own Time permission. A manager adds it on your staff record.
You are on a phone. A phone has no sidebar, and Time Clock is never in the bottom tab bar itself. Tap More, then Time Clock. The header button is easy to miss too: while you are clocked out it is just a clock icon, and the words Clock in only show on wider screens. On a tablet or desktop, Time Clock is the last item in the sidebar. Time Tracking is off for your club. While it is off, there is no Time Clock in the sidebar or the More menu, the header button is hidden, and opening the Time Clock link sends you back to your dashboard. A manager can check the status under Settings > Organization > Features: the Time Tracking card reads Enabled or Not included. If it says Not included, contact Uplifter support. Once support turns it on, the menu entry and header button can appear without you signing out. The page opens but shows Forbidden. Your account is missing Track Own Time. The Time Clock card shows Forbidden where the controls should be, the Pay period card reads No timesheet for this pay period. with an error message, and the header button stays hidden. The Coach, Volunteer, Accountant and Admin roles all include Track Own Time, so only staff on the Custom role can be missing it. A manager with the Edit Staff permission fixes it:
1

Open the Staff page

In the admin dashboard, go to My Organization > Staff.
2

Edit permissions

Open the actions menu (…) on that person’s row and choose Edit Permissions.
3

Turn on Track Own Time

Switch on Track Own Time under Time Tracking, then choose Save Permissions. It only appears while Time Tracking is on. You don’t need to sign out again.
You coach at more than one club. Time Tracking and your permissions are set per club, so the Time Clock can show at one club and not at another. Check which club you are in with the club switcher, at the top of the sidebar or in More on a phone. Using the admin dashboard too? It has its own Time Clock under Time Tracking. It needs the same feature and permission. Related: How do I clock in for a shift? · How do I clock in from the header clock? · Why do I see an organization picker? · How do I set staff roles and permissions?