Skip to main content
Must know
  • A green double check means delivered, a grey single check means not confirmed yet, and a red triangle means the message failed.
  • A Web & Email message stays on the grey check even after the email goes out, because nothing reports email delivery back to the chat.
  • When Uplifter refuses a send, a red Retry link and the reason in an error message appear. On a phone, that error message is the only place to see the reason.
  • There is no read receipt. Only a reply tells you the family saw your message.
Where to find it. Under each message you send, a small icon shows the channel (a globe for web, a phone for SMS, an envelope for email), then the time, then the delivery icon. Family replies show no delivery icon. The three icons. Some carriers never confirm delivery, so a text can stay on the grey check for good. When a send fails. If Uplifter refuses the message, the bubble fades, a red triangle appears (hover text Failed to send), and a red error message gives the reason. Press Retry under the bubble to send the same text again. The faded bubble is gone once you open another conversation. Reasons you may see. For what to do about each, see Why did my chat message fail to send?.
  • The message is too long (Message too long), on any channel.
  • On Web & SMS: the family opted out of texts, the account is deactivated, texting is not set up, your club used its monthly text allowance, the text is over 1,600 characters, or your club’s plan does not include SMS.
  • On Web & Email: your club switched off the Chat message notification email for families under Settings > Communication > Notifications > System Rules, or your club’s data import is still in progress.
Failures saved on the message. The two email failures are also saved, so the triangle shows on the message once the thread reloads. So is a text the carrier later reports as failed or undelivered, but that one has no error message and no Retry link. On a computer, hover a saved triangle to read the reason (for a carrier failure, the carrier’s reason or Failed to deliver). Phones do not show hover text. Related: Why did my chat message fail to send? · What do the Web Only, Web & SMS, and Web & Email channels mean? · Why doesn’t a family get notified of a Web Only message? · Why can’t I text a family who opted out of SMS?