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Must know
  • The top button is not always there. It reads Message and the person’s name, and appears only when exactly one person has communication access for the athlete. With more than one, use Message beside each person under Athlete contacts.
  • Every chat opened from the profile is set to Web Only, even an existing Web & SMS or Web & Email chat. Your history is kept, but later messages stop going out by text or email until you switch the channel back. A Closed or Archived chat is reopened.
  • One chat per person, not per athlete. Messaging the same parent from a sibling’s profile opens the same conversation.
Before you start. You can open a profile only for athletes in your own programs or the events you staff. Any other athlete shows “This athlete is not on any of your programs.” Who you can message. The people listed are contacts with communication access for this athlete at your club. That includes adults in the athlete’s family, anyone given shared access to receive messages, and the athlete if they have their own login.
1

Open the athlete's profile

Choose the athlete from Athletes (a tab at the bottom on phones), a session roster or evaluation results.
2

Pick the contact

If a Message [contact name] button sits at the top next to Report incident, click it. Otherwise scroll to Athlete contacts and click Message beside the person. On phones that button shows only a chat icon.
3

Write your message

The top button shows a spinner while the chat starts. Uplifter then opens Chat with the conversation ready to type.
If nobody qualifies. Athlete contacts reads “No contacts currently have communication access for this athlete at your club.” and there is no top button. If the chat can’t start. You stay on the profile and a message appears, such as “This person cannot receive athlete communications in this club.” Uplifter checks the person against your active club. Other ways in.
  • The Family section on the profile shows the people connected to the athlete. Click a person to see their Club conversation card with Message [name].
  • The family-name labels under the athlete’s name open that family’s page. You can also reach a person from Families in the sidebar (under More on phones), as How do I message a family member from the Families page? explains.
Related: How do I start a chat with a family? · How do I switch a chat to a different channel? · What’s on an athlete’s profile in the coach portal?