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Must know
  • Anyone who can receive communications about an athlete at your current club. That means family adults, people given shared access, and athletes with their own login.
  • Not only your programs. You can message families outside your own programs.
  • One club at a time. Switch clubs to reach another club’s families.
  • You need coach access at the current club. Without it, the recipient list is empty and you cannot start a chat.
Who is on the list. When you start a new conversation, the list shows every family contact at your current club who can receive communications about an athlete there:
  • Adults in a family that has an athlete at your club (family owners, co-managers and guardians).
  • An athlete who has their own login. An athlete profile with no login never appears.
  • People the family gave shared access, such as a grandparent, while that access includes communications, covers your club (or all clubs) and has not expired.
  • Parents linked to an athlete as guardians who still have communication access.
Merged duplicate accounts and archived families are left out. Search and scrolling. The search box (Search guardians by name…) also matches email and phone number. A long list fills in as you scroll, with “Showing [N] of [total] guardians - keep scrolling for more, or search to narrow the list.” Other places to start a chat.
  • On an athlete’s profile, Message [name] appears when the athlete has exactly one contact with communication access. Otherwise use Message on a row in Athlete contacts. Profiles open only for athletes in your own programs or events.
  • For any other family, use New Conversation (you pick the channel) or open Families in the sidebar (under More on phones).
The profile and Families page buttons start a Web Only chat and open it in Chat. When a chat can’t start. If the person can no longer receive athlete communications at this club (for example, their shared access expired), you see “This person cannot receive athlete communications in this club”. On the Families page, that person shows “Contact options are unavailable for this person at your active club.” Switching clubs. Use the club switcher at the top of the sidebar, or in More on phones. Other clubs’ families appear once you switch. Related: How do I start a chat with a family? · How do I message a family contact from an athlete’s profile? · How do I message a family member from the Families page? · Why do I see an organization picker?