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Must know
  • Web & SMS needs the person’s own phone number on file and verified. Web & Email needs an email address. Web Only works for everyone in the list.
  • The check is per person, so another adult in the same family may be selectable.
  • Only the person can verify their phone, with a text code in their family portal settings. Changing the number makes it unverified again.
  • If your club’s plan doesn’t include SMS, the plan itself greys nobody out, but starting a Web & SMS chat is refused, even with someone whose phone is verified.
What you see. In the New Conversation dialog, the Channel buttons sit at the top with Web Only selected. Each row is one person, checked on their own account. Switching channel updates the greyed-out rows at once. Why a row is greyed out. On a computer, hover the row to see the reason: Reading the row. Every row shows the person’s email and phone, which is your only cue on a phone. An unverified number has an amber shield and “(unverified)” after it. A missing value reads No phone number or No email. What to do.
  • Pick a different adult in the same family whose own phone is verified.
  • Use Web Only instead.
  • Ask the person to verify their phone in the Phone Number section of Account Settings in the family portal. Nobody else can do it for them. See How do I add and verify my phone number?.
If the chat is refused. Without SMS on your plan, you can still pick someone with a verified phone on Web & SMS, but you get the message ‘Feature “sms” is not available on your current plan’. Uplifter also re-checks the rules when the chat starts and refuses with one message: “User does not have a phone number” or “User does not have a verified phone number” (Web & SMS), or “User does not have an email address” (Web & Email). Someone you already chat with. Picking a person who has a chat on another channel opens Switch channel? with Cancel or Switch to the channel you picked. See How do I switch a chat to a different channel?. Related: How do I start a chat with a family? · What do the Web Only, Web & SMS, and Web & Email channels mean? · Which families can I message from the coach portal? · How do I add and verify my phone number?