> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What happens to our families' accounts when we move?

> How families arrive from Uplifter 1.0, from sign-in and passwords to invited and suspended accounts, combined athletes, email preferences and saved cards, and what the front desk tells them.

<Note>
  **Must know**

  * **Same email, new password.** Families keep the same email address. Anyone with an active Uplifter 1.0 login just sets a new password, because passwords can't be carried over.
  * **No login means Invited.** Families with no Uplifter 1.0 login come over as **Invited**, and the move doesn't email them. Use **Resend invite link** on the Guardians list, or have them choose **Forgot your password?** on the sign-in page.
  * **Suspended accounts are left out.** A family whose Uplifter 1.0 account was suspended isn't set up as a family, and none of its adults come over as guardians. An adult whose own login was suspended is left out too, while the other adults on the account still come over.
  * **Unconfirmed marketing sign-ups start unsubscribed.** Guardians who never confirmed your Uplifter 1.0 marketing list start unsubscribed from marketing email.
</Note>

**How families arrive.** Each Uplifter 1.0 account becomes one [family](/club/athletes-families/what-is-a-family) with the same owner and members. For their side of it, send families to their [sign-in guide](/families/families-getting-started/sign-in-after-your-club-moved), which tells a family that never had a login to create a password with **Forgot your password?**.

<Steps>
  <Step title="Check the family's status">
    Go to **Athletes > Guardians** and check the **Status** column or filter. Families who had an Uplifter 1.0 login show as **Active**; those without one show as **Invited**.
  </Step>

  <Step title="Active: they set a new password">
    On the sign-in page, **Email Code** emails them a sign-in code, and **Forgot your password?** lets them set a new password. You can also choose **Send password reset** from their row menu.
  </Step>

  <Step title="Invited: send the invitation">
    Choose **Resend invite link** from the family's row menu. The link lasts 7 days. Or have the family choose **Forgot your password?** with their email. Signing in any way, or resetting the password, makes the account **Active**.
  </Step>

  <Step title="Not on the list: check for a suspension">
    Families whose Uplifter 1.0 account was suspended or inactive don't come over as guardians. Their athletes still come over, with no guardian linked. To bring one back, [add them as a guardian](/club/athletes-families/how-do-i-add-or-invite-a-guardian).
  </Step>
</Steps>

**If Email Code doesn't work.** For an invited family, **Email Code** resends an invitation only after one has been sent. Before that, it emails a **Sign-in Attempted** notice saying no account was found, so send the invite first.

**Relationships and shared children.** The move carries each account's owner and members, not labels like Mother or Father: family managers add those from their **Family** page. A child shared by two households never merges them into one family.

**Combined athletes.** Participant records with the same name and birthday become one athlete. If two different children were combined, add the second one by hand.

**Marketing email.** On top of the carried-over opt-ins, invited families who never activate get no marketing email. Emails about their athlete still go.

**Later imports.** Until someone edits an imported family here, a later import keeps its members in step with Uplifter 1.0. After an edit, the new Uplifter's version wins.

**What families see.** After you go live:

* **Balances** they owe appear as invoices (not emailed when created), and their settled Uplifter 1.0 invoice history isn't shown in the family portal. See [What happens to balances, invoices, credits and gift cards when we move?](/migrating-from-1-0/balances-invoices-and-gift-cards-after-the-move)
* **Monthly program registrations** keep billing automatically on your **Monthly billing day**, so tell families before your first billing day ([payments and billing after the move](/migrating-from-1-0/payments-and-billing-after-the-move)).
* **Saved cards** come over only if your Uplifter 1.0 site already took card payments through Uplifter's payment provider. One-off cards and cards the payment provider no longer holds don't, so some families add a card again.

**Hold your announcement.** Campaigns, automatic emails and texts don't go out during a preview import, but invitations you send yourself (**Resend invite link**, **Send Invite**) and sign-in and password emails do. Wait until you go live before you invite families or announce the move.

**Related:** [My club moved to the new Uplifter. How do I sign in?](/families/families-getting-started/sign-in-after-your-club-moved) · [How do I help a guardian who can't sign in?](/club/athletes-families/how-do-i-help-a-guardian-who-cant-sign-in) · [How do I log in to my account?](/families/families-getting-started/log-in-to-my-account) · [How do I reset a forgotten password?](/families/families-getting-started/reset-a-forgotten-password)