> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What do I do if my waitlist payment failed?

> Resolve a spot that opened but couldn't be charged — add a card, retry, and beat the deadline.

<Note>
  **Must know**

  * A banner appears saying a spot opened but your payment failed, and it shows the **deadline** to resolve it.
  * Add a payment method to retry the charge; on success your athlete is enrolled and the banner turns **green**.
  * If you miss the deadline, you lose the held spot. Whether it then passes automatically to the next family depends on your club's waitlist settings — otherwise your club fills it manually.
</Note>

When a waitlist spot opens but your saved card can't be charged, Uplifter holds the spot for 24 hours and shows an amber banner across your parent portal: *"A spot opened up in \[program]! Your payment failed. Add a payment method to secure your spot — you have until \[date and time]."*

<Steps>
  <Step title="Open the banner">
    Select **Add Payment Method** in the banner. For a one-time or per-session program the dialog shows the program's price — the final charge can differ once tax, processing fees, or a pass or membership discount you hold is applied. For a recurring program it shows a general message to secure your spot without a specific figure.
  </Step>

  <Step title="Add a working card">
    Enter a valid card and confirm. Adding it immediately retries the charge — you'll briefly see **"Securing your spot in \[program]…"** while it processes.
  </Step>

  <Step title="Confirm it worked">
    On success the banner turns green: **"Payment successful! You're enrolled in \[program]."** Choose **Refresh** to update the page. If the charge fails again, the banner shows an error with a **Try Again** button so you can use a different card.
  </Step>
</Steps>

Act before the deadline shown in the banner. Once it passes, you lose the held spot — depending on your club's waitlist settings it may be offered to the next family automatically, or your club may fill it manually — and you'd need to re-join the waitlist if you still want it.

**Related:** [What happens when a waitlist spot opens up?](/families/families-registering/waitlist-spot-opens-what-happens) · [How do I join a waitlist for a full program?](/families/families-registering/join-a-program-waitlist) · [Save a card or payment method](/families/families-payments-billing/save-a-card-or-payment-method) · [How do I view and track my athletes' registrations?](/families/families-registering/view-and-track-registrations)