> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't my order be priced at checkout?

> What the yellow "We couldn't price your order" notice at checkout means, and how to get past it.

<Note>
  **Must know**

  * **Nothing is charged.** Until checkout has a price for your order, you can't pay.
  * **Checkout retries on its own first.** If it still can't price your order, select **Try again**.
  * **If the message points to your cart or your club**, change the cart or contact your club.
</Note>

**Why this happens.** Checkout works out your total every time your cart changes. When that fails, a yellow notice appears in the **Order Summary** and **Continue** stays greyed out.

| What you see | What it means | What to do |
| - | - | - |
| "We couldn't price your order - retrying…" | Checkout is trying again on its own. | Wait. It usually clears. |
| "We couldn't price your order." with a reason and **Try again** | The automatic attempts ran out. | Select **Try again**. |
| A reason on its own, with **Try again** | Retrying would give the same answer. | Change your cart, or contact your club. |

**Reasons you may see.**

* "Too many pricing requests from your connection right now. Please wait a moment and try again." Many people on one connection, such as the club's Wi-Fi, can briefly hit a limit.
* "We couldn't reach the server to price your order." Check that you're online, then select **Try again**.
* "This organization isn't set up to accept payments yet. Please contact them directly. (HTTP 422)" Only your club can fix this.

**The code in parentheses.** Other reasons usually end with a short code, such as "(HTTP 500)". If the notice won't clear, send your club the exact wording, code included. It helps your club and Uplifter support find the problem.

**A red list.** If the **Order Summary** shows **Before you can pay** instead, something in your cart needs attention. See [Why can't I register my athlete for a program?](/families/families-registering/why-cant-i-register-eligibility)

**Not a declined payment.** This happens before any payment is attempted.

**Related:** [What happens if my payment is declined at checkout?](/families/families-payments-billing/what-happens-if-my-payment-is-declined-at-checkout) · [How do I register my athlete for a program?](/families/families-registering/register-athlete-for-a-program)