> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Why am I asked to sign in before I can check out?

> Checkout asks you to sign in when your email already has a login, or when your order uses something that needs an account, such as a gift card or account credit.

<Note>
  **Must know**

  * **If your email already has an Uplifter login**, checkout asks you to sign in so the purchase lands on your account.
  * **Gift cards, account credit, paying the club directly and classes priced by the hour** all need you signed in.
  * **An account can be used with clubs in one country only**, the US or Canada.
</Note>

**Your email already has a login.** Signed out, checkout stops with "An account already exists for this email. Sign in to continue." and the **Email** field reads "Sign in to continue - this email already has an account."

<Steps>
  <Step title="Select Sign in">
    Select **Sign in** on the message or under **Email**.
  </Step>

  <Step title="Sign in">
    Use your password, an emailed code, Google or Microsoft. You come back to checkout, signed in.
  </Step>
</Steps>

**Some options need you signed in**, even with a new email:

| Option | Signed out |
| - | - |
| **Apply gift card balance** | Hidden. A gift card is refused with "Please sign in to use a gift card." |
| **Apply account credit** | Hidden. |
| Cash or e-transfer | Hidden until you sign in. The invoice then stays due until the club records payment. |
| A class priced by the hour | "Please sign in to register for rate-card programs." Monthly tuition needs a saved card. |

**Family discounts.** If your club discounts families with more than one active enrollment, checkout can't see your current enrollments while you are signed out and shows **Sign in to apply family discounts**. You can still check out, without that discount.

**One account, one country.** If your account is already used with clubs in the other country, checkout stops before card details: "This account is already linked to gyms in \[the US or Canada]. An account can only be used in a single region. Log out to check out with a different email." **Log out** signs you out and keeps you on checkout.

**Related:** [How do I log in to my account?](/families/families-getting-started/log-in-to-my-account) · [How do I create a family account?](/families/families-getting-started/create-a-family-account) · [How do I reset a forgotten password?](/families/families-getting-started/reset-a-forgotten-password) · [Can I pay my club directly by cash or e-transfer?](/families/families-payments-billing/can-i-pay-by-cash-or-e-transfer)