> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Where does my refund go and how long does it take?

> The destination and timeline of a refund, and the emails you get as it settles.

<Note>
  **Must know**

  * A refund goes back to the **original card or payment method** you paid with. It can't be redirected somewhere else.
  * On your Orders page it moves to **Refund initiated**, then **Refunded** (or **Partially refunded**) once it settles.
  * You're **emailed when a refund is initiated** (and if it can't be completed) — for the other steps, check the status on your **Orders** page.
</Note>

Once the gym issues a refund, the money returns the same way it came in.

## Where it goes

Refunds are sent back to the **exact card or payment method** used for the original payment. There's no option to send it to a different card or account — this keeps refunds secure and matched to your purchase.

## How long it takes

Refund timing depends on your bank or card issuer, not on the gym:

1. The order shows **Refund initiated** — the refund is on its way but hasn't landed.
2. When it settles, the order flips to **Refunded** (whole order) or **Partially refunded** (part of it).

Card refunds are usually quicker; **bank-based (ACH) refunds can take longer** to appear on your statement. Watch the status on your **Orders** page to see where it stands.

## The emails you'll get

Uplifter emails you automatically when a refund is **initiated**, and again if it can't be completed — these go out regardless of your other notification settings, and each carries a record tied to your order reference. You won't get a separate email when the refund finishes settling into **Refunded** or **Partially refunded**, and if your bank later reverses it, only your gym is notified. For those steps, watch the status on your **Orders** page.

In the rare case a bank rejects the returned money, the status becomes **Refund reversed** — see the linked article for what that means and what to do.

**Related:** [How do refunds work and what can be refunded?](/families/families-payments-billing/how-refunds-work-and-what-can-be-refunded) · [What does 'Refund reversed' mean?](/families/families-payments-billing/what-does-refund-reversed-mean) · [What do the order statuses mean?](/families/families-payments-billing/what-do-the-order-statuses-mean)