> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What does 'Payment returned' or 'Charged back' mean on my invoice?

> What it means when your bank sends back or charges back a payment you made, what the invoice shows, and what to do next.

<Note>
  **Must know**

  * **Payment returned** means your bank sent a payment back. Your spot is still held, and you need to pay the invoice again.
  * **Charged back** means a disputed payment was pulled back: the items were cancelled and no refund was issued.
  * **Questions go to your club.** The box on the invoice shows your club's email.
</Note>

**Two different events.** Both mean your bank took back a payment, with different results.

| | Payment returned | Charged back |
| - | - | - |
| Why | Not a dispute: for example, insufficient funds or a closed account | The payment was disputed with your bank |
| Badge on the invoice | **Failed** | **Charged back** |
| Your spot | Still held | The items are cancelled |
| What to do | Pay the invoice again | Contact your club |

**If you see Payment returned.** The invoice reopens with a red **Failed** badge and a **Payment returned** box: "Your bank returned this payment on \[date]. Your spot is still held - pay again to keep it. Contact \[club email] with any questions." Without a club email on file, it ends "Contact the club with any questions." The bank's reason may appear under it, for example "Insufficient funds."

<Steps>
  <Step title="Open the invoice">
    Select **Invoices** in the family portal sidebar (on a phone, under **More**). To narrow the list, open **Filters** and choose **Failed** under **Status**. Then select the invoice to open it.
  </Step>

  <Step title="Pay it again">
    Pay the balance in the **Pay this order** section.
  </Step>

  <Step title="Check it's paid">
    When your new payment goes through, the invoice reads **Paid** and the box goes away.
  </Step>
</Steps>

**Who's told.** Your club is alerted automatically, and you're usually emailed that the payment failed. A returned automatic payment goes back into the usual retries and notices.

**If you see Charged back.** The invoice shows a red **Charged back** badge and this box: "Your bank returned this payment on \[date]. The items on this order were cancelled and no refund was issued. Contact \[club email] with any questions."

**What it means.** The items (such as a program registration, membership or pass) are cancelled, automatic payments for them stop, and there's nothing to pay. This badge replaces any refund status. You're usually emailed a list of what was cancelled ("Your access has been updated"). To get a spot back, contact your club. To list these invoices, open **Filters** and choose **Charged back** under **Status**.

**Not the same as Refund reversed.** That's a refund your club sent you bouncing back to your club, not your payment being pulled back.

**Related:** [What do my invoice statuses mean?](/families/families-payments-billing/what-do-the-order-statuses-mean) · [How do I pay an invoice that's due or overdue?](/families/families-payments-billing/pay-an-order-that-is-due-or-overdue) · [What does 'Refund reversed' mean?](/families/families-payments-billing/what-does-refund-reversed-mean) · [What happens when an automatic payment fails?](/families/families-payments-billing/what-happens-when-an-automatic-payment-fails)