> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uplifter.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What do the order statuses mean?

> A plain-language guide to every order status badge and how to read an order's detail.

<Note>
  **Must know**

  * Every order carries a status badge so you can tell at a glance whether it's settled, needs paying, or is being refunded.
  * **Refund initiated** (blue) means the refund is on its way but hasn't landed yet; **Refund reversed** (red) means your bank rejected the returned money.
  * Open any order to see its full timeline, an itemized charge breakdown with tax, and the payment method used.
</Note>

Here's what each **payment** badge on the **Orders** list and order detail means. Store and point-of-sale purchases also carry a second **fulfillment** badge alongside it — covered at the end.

* **Paid** — the charge went through; nothing owed.
* **Pending** — the payment hasn't been confirmed yet.
* **Due soon** — a payment is coming up. If it's a one-time order you can pay it now; if it's an automatic (recurring) charge, it runs on its own on the due date.
* **Overdue** — the payment is past due and still needs paying. If your gym sets a grace period, an order stays **Due soon** until that many days after the due date, then turns Overdue.
* **Failed** — the last charge attempt was declined.
* **Refunded** — the full amount has been returned.
* **Partially refunded** — part of the order was returned.
* **Refund initiated** — a refund is on its way but hasn't settled yet.
* **Refund reversed** — your bank rejected the returned deposit, so the money didn't land.

## Reading an order's detail

Open any order and you'll find:

* a **timeline** showing when it was placed or created, when payment was (or is) due, and when it was paid;
* **Review charges** — each line item with quantity, a **Subtotal**, any discounts, **Tax**, any **Service fee**, and the **Total**;
* the **payment method** used and when it was charged.

If a charge didn't go through, a **Last payment attempt failed** alert appears with a prompt to try a different card.

## The fulfillment badge

Purchases from your gym's online store or front desk show a second badge beside the payment status, tracking the order itself:

* **Order received** — the order is in.
* **Fulfilled** — the items have been handed over or the order is complete.
* **Cancelled** — the order was cancelled.

**Related:** [Where can I see all my orders and charges?](/families/families-payments-billing/where-can-i-see-all-my-orders-and-charges) · [How do I pay an order that's due or overdue?](/families/families-payments-billing/pay-an-order-that-is-due-or-overdue) · [What does 'Refund reversed' mean?](/families/families-payments-billing/what-does-refund-reversed-mean)